Applications Engineer

ZEISS Group; Wixom (MI); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Vision Dental

401k Matching

Employee Assistance Programs

Vacation and sick pay

Job summary

ZEISS Group in Wixom, MI is seeking an Applications Engineer to serve as a trusted technical advisor, helping customers maximize ZEISS hardware and software systems. The role delivers training, remote and on-site assistance, and project-based application solutions.

You will collaborate with internal teams to update curricula, provide technical support, and respond to quotations with accurate time estimates.

Qualifications

• Bachelor’s degree required in a technical field.
• 1–2 years of experience in a related role.
• Ability to interpret engineering drawings for dimensional control.
• Proficiency in 3D mathematics and programming in modern scientific computing languages.
• Excellent written and verbal communication; capable of presenting technical concepts to varied audiences.
• Proven ability to identify, articulate, and resolve technical challenges with concise reports.
• Strong interpersonal skills for collaboration with customers and internal teams.
• Experience in training or teaching and the ability to convey technical concepts clearly.

Responsibilities

• Training Delivery and Curriculum Development: deliver comprehensive training on ZEISS Industrial Metrology systems; develop and maintain curricula.
• Technical Support: provide remote and on-site support; address software/app inquiries; prioritize issues; support product development and test activities.
• Project-based Applications Expertise Support: respond to quotations; estimate project timelines; implement solutions via remote, classroom, or on-site delivery.

Skills

Engineering drawing interpretation

3D mathematics

Programming in scientific computing

Excellent communication

Problem solving

Independent learner

Team collaboration

Education

Bachelor's degree in Computer Science, Physics, Mechanical Engineering, or related technical field

Tools

CMM software

SPC software

SQL databases

Windows operating systems

Job description

How many companies can say they’ve been in business for over 180 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region: This position is located in Wixom, MI and will potentially travel up to 50%. Must live in Michigan and be commutable to the Wixom Location. Hybrid: 3 days in office and 2 days remote.

What’s the role?

Applications Engineers serve as a trusted technical advisor, helping customers understand and maximize the use of ZEISS hardware and software systems. Support will be delivered through a variety of channels, including structured and customized training sessions, remote and on-site assistance, programming, and measurement services. This consultative role requires a high level of professionalism, technical expertise, and a customer-centric approach to ensure client success and satisfaction.

Here’s what you’ll do:

• Training Delivery and Curriculum Development
  • Deliver comprehensive training on ZEISS Industrial Metrology systems, including: Standard in-house training sessions On-site training programs Customized, client-specific training courses
  • Collaborate with internal teams to develop and maintain an effective and up-to-date training curriculum.
• Technical Support
  • Provide remote and on-site technical support for ZEISS Industrial Metrology systems, including: Addressing customer inquiries related to software and applications.
  • Rapidly assessing and prioritizing customer issues based on urgency and impact.
  • Supporting internal ZEISS teams with software and application expertise.
  • Assisting with software and system testing to support product development.
  • Documenting and reporting software performance issues accurately.
  • Delivering after-sales technical support to ensure successful system Provide foundational support for IT-related issues, including: Windows operating systems Networking and connectivity Database management
• Project-Based Applications Expertise Support
  • Support project-related activities by: Responding to customer requests for quotations, including analyzing requirements and providing accurate time estimates for project completion.
  • Preparing and maintaining project data.
  • Implementing quoted application solutions through remote, classroom, or on-site delivery.

Do you qualify?

• Bachelor’s degree in Computer Science, Physics, Mechanical Engineering, or a related technical field is required.
• 1-2 years of experience
• Strong ability to interpret engineering drawings for dimensional control requirements.
• Proficiency in 3D mathematics and experience with programming in modern scientific computing languages.
• Exceptional written and verbal communication skills, with the ability to present technical concepts to both small and large audiences.
• Proven ability to identify, articulate, and resolve technical challenges, including creating concise technical reports.
• Strong interpersonal skills, with the ability to build relationships and collaborate effectively with customers and internal teams.
• Experience in training or teaching, with the ability to clearly convey technical concepts and demonstrate product benefits.
• Excellent problem-solving skills and the ability to work independently to develop solutions for customer challenges.
• Self-motivated learner with the ability to independently acquire knowledge to address customer needs.

Nice to Haves:

• IT Experience with: Server Administration, Networking, Cloud Computing, Data Analysis and Reporting, SQL/Database Management, System Integration
• Experience with Statistical Process Control (SPC) and Quality Data
• Understanding of Manufacturing and Metrology Processes

We have amazing benefits to support you as an employee at ZEISS! Medical Vision Dental 401k Matching Employee Assistance Programs Vacation and sick pay The list goes on!

Keywords: CMM, Metrology, software, hardware, GD&T, #lovetravel, troubleshoot, helpdesk, computer science.

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).

Step out of your comfort zone, excel and redefine the limits of what is possible. That’s just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements.

After all, behind every successful company are many great fascinating people.

In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme.

All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together.

Join us today. Inspire people tomorrow.

Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.