Customer Tech Support Specialist

Sales Data; Hutchinson (KS); On-site; USD 19,000 - 25,000; Full time

Job summary

MAPS is seeking a Customer Service Technician in Hutchinson, KS to be the primary contact between customers, field technicians, and internal teams. This role offers growth in a fast-paced, supportive environment and requires strong problem-solving skills.

You will handle calls to diagnose issues, document installations and troubleshooting, coordinate loaner equipment, and manage customer supply tickets while maintaining current records.

Qualifications

• High School Diploma or GED Equivalent.
• QSR and/or technical computer training is a plus, but not necessary.
• No felony convictions for 5 years prior to application.

Responsibilities

• Handle inbound and outbound calls with customers and field technicians to diagnose technical issues and deliver timely support solutions.
• Record and maintain detailed documentation for point of sale system installations, customer troubleshooting interactions, and incoming purchase requests.
• Coordinating the return and tracking of loaner equipment
• Creating and managing customer supply order tickets
• Maintaining up-to-date customer and store records
• Supporting additional tasks and projects as assigned by management

Education

High School Diploma or GED

Tools

Windows

Microsoft Office

Proprietary software

Job description

MAPS is seeking a Customer Service Technician in Hutchinson, KS to be the primary contact between customers, field technicians, and internal teams. This role offers growth in a fast-paced, supportive environment and requires strong problem-solving skills.

You will handle calls to diagnose issues, document installations and troubleshooting, coordinate loaner equipment, and manage customer supply tickets while maintaining current records.