Customer Tech Implementation Lead

John Deere GmbH & Co. KG; Iowa; On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) and defined contribution

Tuition assistance

Employee Assistance Programs

Adoption assistance

Fitness subsidies and on-site gyms

Job summary

John Deere GmbH & Co. KG is seeking a Customer Tech Implementation Lead in Johnston, IA, to own Deere’s Digital Customer Success operating model and guide customers from digital connection to value realization and advocacy.

The role requires developing and deploying a scalable CS framework, coordinating with cross-functional teams, and driving improvements across digital products and services. The ideal candidate will lead with a builder mindset, influence without direct authority, and leverage

Qualifications

• Experience with digital customer success frameworks and playbooks.
• Ability to influence cross-functional teams without direct authority.
• Strong understanding of data signals used to drive customer Health and value.

Responsibilities

• Own the Digital Customer Success workstream within the strategy.
• Benchmark best practices and translate to an engagement framework.
• Design and scale intelligence-led customer success plays across onboarding and adoption.
• Provide day-to-day leadership for the Digital Customer Success team.
• Drive onboarding, value realization, retention, and renewals for premium digital products.
• Grow engagement across Deere's digital ecosystem and measure impact.
• Bridge gaps between insights and action with proactive outreach.
• Build community learning and customer advocacy programs.
• Identify drivers of adoption, renewal, and churn for product improvement.
• Collaborate with ISG, A&CS Product Management, and regional teams.

Skills

Builder Mindset

Leadership

Technical Knowledge

Customer Knowledge

Data-Driven

Communication Skills

Education

Bachelor's degree or equivalent

Job description

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There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.

John Deere is an equal opportunity employer, including disabled & veterans.

Primary Location: United States (US)- Iowa-
Function: Marketing and Sales (CA)
Title: Customer Tech Implementation Lead-125441
Onsite/Remote:Onsite Position

Your Responsibilities

As a Customer Tech Implementation Lead within the Customer Success organization, located in Johnston, IA, you will own Deere’s Digital Customer Success operating model, ensuring customers consistently progress from digital connection and technology readiness to value realization, renewal, and advocacy, building the customer success capability Deere needs as its digital business scales toward 2030. You will discover, develop, and deploy the digital customer success model, reducing customer effort to value and increasing dealer efficiency by going direct to customer where and when it makes sense.

• Own the Digital Customer Success workstream within the Customer Tech Implementation strategy to operationalize capabilities, report customer success outcomes to leadership, manage cross-functional governance forums and elevate strategic risks and opportunities
• Benchmark customer success best practices and industry principles, and translate them into a customer engagement framework and Digital Customer Success playbook library
• Design and scale intelligence-led customer success plays (onboarding, guided enablement, community, and targeted intervention), defining when customers are best served through Deere-led, dealer-led, or self-service paths
• Provide day-to-day leadership for the Digital Customer Success team without direct people-management authority, onboarding new teammates, setting shared priorities and ways of working, aligning resources, and influencing peers to deliver measurable customer outcomes
• Drive onboarding, utilization, value realization, retention, and renewals for premium digital products, with an initial focus on reducing churn and accelerating time-to-value
• Grow meaningful engagement across Deere's digital ecosystem, including Operations Center Web, Equipment Mobile, and JD, Deere's AI-powered customer assistant, as the foundation for premium digital growth, establishing baselines and measuring behavior change after intervention
• Close the gap between Organizational Health insights and customer action, driving setup, connectivity, and proactive outreach where dealers cannot reach
• Build community learning and customer advocacy programs that enable peer-to-peer learning and amplify customer success
• Identify key drivers of adoption, renewal, and churn, and surface customer insights to support continuous product improvement and implementation tactics
• Partner across ISG and A&CS Product Management, Tech Comm, Region teams and dealers to deliver a connected, less siloed customer experience across Deere's digital ecosystem

VISA Sponsorship is NOT available for this position

What Skills You Need

• Builder Mindset: Thrives in ambiguity, with the ability to take an operating model from concept to execution: discover, define, develop, deliver
• Leadership & Influence: Ability to influence a team and across organizations without direct authority to drive aligned, cross-functional outcomes
• Technical Knowledge: Strong understanding of digital and precision technology, including connectivity, and data management systems
• Customer Knowledge: Ability to talk shop with customers, understand their operations, and identify how digital tools can help improve their results
• Data-Driven: Ability to use customer health signals and metrics such as effort to value (E2V), utilization, retention, and CSAT to prioritize action and measure impact
• Communication Skills: Excellent verbal and written communication skills, with the ability to deliver executive-ready updates and convey technical information to non-technical audiences

What Makes You Stand Out

• Familiarity with Deere digital products such as Operations Center, Equipment Mobile, PRO Service, and PRO Enterprise
• Demonstrated experience working directly with customers and dealers to accelerate technology adoption
• Experience applying customer success practices such as guided onboarding, health scoring, playbooks, community learning, and customer advocacy
• Experience building operating models, governance forums, and executive reporting from the ground up
• Demonstrated experience working broadly across John Deere, collaborating with multiple teams, functions, or business units to drive impact
• Experience using AI to turn customer data into proactive action and efficiency, and championing AI adoption across teams

Education

Ideally you will have a degree or equivalent related work experience in the following:

• Bachelor’s degree or equivalent work experience

What You'll Get

At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you’ll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:

• Highly competitive base pay
• Savings & Retirement benefits (401K and Defined Contribution)
• Healthcare benefits with a generous company contribution in the Health Savings Account
• Adoption assistance
• Employee Assistance Programs
• Tuition assistance
• Fitness subsidies and on-site gyms at specific Deere locations
• Charitable contribution match
• Employee Purchase Plan & numerous discount programs for personal use

Must be 18 years of age or older to apply

The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.

The terms of the applicable benefit plans, and all company actions administering or interpreting these plans, continue to control. Deere & Company reserves the right to suspend, amend, modify, or terminate the Plan(s) in any manner at any time, including the right to modify or eliminate any cost-sharing between the company and participants. Changes, which can be made at any time, are made by action of the company’s board of directors, or to the extent authorized by resolution of its board of directors, or by the Deere & Company Compensation Committee. In the event of a conflict between the language of the official Plan Documents and this document, the language of the official Plan Documents will control.

The John Deere Health Benefit Plans for Salaried Employees and The John Deere Benefit Plan for Wage Employees comply with applicable Federal civil rights laws and do not discriminate on the basis of race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.

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