Customer Team Coordinator: Scheduling, Dispatch & Billing

ProLift Industrial Equipment; Columbus (OH); On-site; USD 40,000 - 48,000; Full time

Job summary

ProLift Toyota Material Handling in Columbus, OH is seeking a Customer Team Coordinator to work directly with technicians and customers, coordinating scheduling, billing, and parts procurement. The ideal candidate has a High School Diploma, two years of customer service or administrative experience, and proficiency in Word, Outlook, and Excel.

Strong verbal and written communication are essential for success in this role.

Qualifications

• Experience in customer service or administrative roles.
• Proficiency with Microsoft Word, Outlook and Excel.
• Strong verbal and written communication skills.
• Ability to protect confidential information.

Responsibilities

• Receive incoming service calls and coordinate dispatch of technicians.
• Track open repair orders and ensure timely follow-up and invoicing.
• Communicate professionally to exceed customer expectations.
• Initiate and manage repair orders for labor and parts to customers.
• Promote the company values and mission of helping customers carry the load.

Skills

Customer service

Administrative support

MS Office

Education

High School Diploma or equivalent

Job description

ProLift Toyota Material Handling in Columbus, OH is seeking a Customer Team Coordinator to work directly with technicians and customers, coordinating scheduling, billing, and parts procurement. The ideal candidate has a High School Diploma, two years of customer service or administrative experience, and proficiency in Word, Outlook, and Excel.

Strong verbal and written communication are essential for success in this role.