CUSTOMER SVC/SHIFT LEADER

Ruler Foods in; Lima (OH); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Customer Service/Shift Leader to create outstanding customer experiences and lead store operations. This role involves overseeing the store in the absence of management, ensuring a safe and clean environment, and encouraging team members to deliver exceptional service. With a commitment to employee growth and well-being, the company offers comprehensive benefits, flexible scheduling, and opportunities for advancement. If you are passionate about food, people, and providing excellent service, this is the perfect opportunity for you to thrive in a supportive environment.

Benefits

Healthcare coverage

Flexible scheduling

Paid time off

Employee Assistance Program

Tuition reimbursement

Associate discounts

Qualifications

• Previous supervisory experience and strong communication skills required.
• Ability to manage stress and provide excellent customer service.

Responsibilities

• Oversee store operations in the absence of management.
• Lead teams to enhance customer shopping experience and drive sales.
• Ensure compliance with safety regulations and company policies.

Skills

Supervisory experience

Effective communication

Basic math knowledge

Stress management

Customer service

Education

High School Diploma or equivalent

Job description

CUSTOMER SVC/SHIFT LEADER (Finance)

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Encourage team members to deliver excellent customer service. Must be able to oversee the total store operations in absence of Store Manager and Store Managers in Training. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. Based in the Midwest, Ruler Foods merged with The Kroger Company in 1999. Today, we're proudly serving Ruler customers in 48 stores throughout Indiana, Illinois, Missouri, Tennessee, Kentucky and Ohio.

As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.

Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.

Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Ruler family!

What you'll receive from us:

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

Minimum Requirements:

1. Any previous supervisory/leadership experience
2. Past work record reflects dependability and integrity
3. Ability to pass a pre-employment background check
4. Knowledge of basic math
5. Effective communication and reading skills
6. Ability to handle stressful situations
7. Work in all areas of our stores including cashiering, stocking, general maintenance, and cleaning
8. Assist store management and team members in the achievement of a favorable customer shopping experience
9. Assist in leading teams in the planning, implementation and execution of merchandising and operating initiatives
10. Work with team members to identify opportunities in the store, develop timely solutions and create action plans to ensure implementation of plans
11. Drive sales working with store management team to maximize sales and profits while managing shrink
12. Assist the store management team in reducing turnover, increasing retention and maintaining consistent store operations
13. Assist with the management of labor and supply costs to meet customer service and financial targets
14. Ensure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and procedures
15. Maintain an awareness of inventory and stocking conditions to capture ordering system integrity
16. Display positive attitude
17. Stay current with present, future, seasonal and special ads
18. Adhere to all food safety regulations and guidelines
19. Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
20. Report all safety risks or issues, and illegal activity, including robbery, theft or fraud
21. Adhere to all local, state and federal laws, and company guidelines
22. Oversee the total store operations in absence of store management
23. Maintain flexibility to work any shift, ability to open or close store
24. Promote trust and respect among team members
25. Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold throughout the store
26. Achieve a satisfactory level of technical and professional skills or knowledge in position and related areas
27. Gain and maintain knowledge of products sold; respond to questions and make suggestions about products
28. Physical demands include, but are not limited to, standing and walking 100% of the time, lifting an average of 50 lbs., pushing, pulling, bending, twisting/turning, manual dexterity, and repetitive motion of hands/wrists
29. Must be able to perform the essential job functions of this position with or without reasonable accommodation