CUSTOMER SVC/SHIFT LEADER

MxD; Charleston (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

Join a leading grocery store chain as a Supervisor, where you will create an exceptional customer experience by leading your team and supporting store operations. You will oversee all aspects of store management during shifts, ensuring integrity and safety while fostering a positive environment for both customers and team members. Comprehensive benefits including healthcare, flexible scheduling, and up to $21,000 in tuition reimbursement are offered to support your career growth and well-being.

Benefits

Healthcare coverage: medical, dental, vision

Flexible scheduling with paid time off

Employee Assistance Program

Associate discounts

Tuition reimbursement up to $21,000

Opportunities for growth through training

Qualifications

• Previous supervisory or leadership experience required.
• Ability to handle stressful situations and make sound decisions.
• Effective communication skills needed for customer interactions.

Responsibilities

• Oversee total store operations in absence of management.
• Encourage team to deliver exceptional customer service.
• Maintain inventory and ensure customer satisfaction.

Skills

Effective communication

Basic math skills

Leadership

Problem-solving

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Encourage team members to deliver excellent customer service. Must be able to oversee total store operations in the absence of the Store Manager and Store Managers in Training. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Based in the Midwest, Ruler Foods merged with The Kroger Company in 1999. Today, we serve customers in 48 stores across Indiana, Illinois, Missouri, Tennessee, Kentucky, and Ohio.

As part of the Kroger family, we pride ourselves on bringing diverse teams together with a passion for food and people, with a shared purpose: To Feed the Human Spirit. We innovate tirelessly to create memorable experiences for our customers, communities, and team members, with food at the heart of it all.

We value our people, providing the ingredients for success at work and in life. We support your growth with value and care, helping you feed your future. If you're caring, purpose-driven, and eager to learn, your potential is unlimited.

Whether seeking a part-time role or a new career path, we have an opportunity for you. Apply today to join our Ruler family!

What you'll receive from us:

Comprehensive benefits supporting your well-being, including:

• Healthcare coverage: medical, dental, vision, prescription plans.
• Flexible scheduling with paid time off, including holidays and sick leave.
• Emotional and financial support via Employee Assistance Program and Goldman Sachs Ayco.
• Associate discounts on various purchases.
• Up to $21,000 in tuition reimbursement through our Continuing Education program.
• Opportunities for growth through extensive training and diverse career pathways.

For more information about benefits and eligibility, please visit our Benefits Page.

Minimum requirements:

• Previous supervisory or leadership experience.
• Dependable work record demonstrating integrity.
• Ability to pass a background check.
• Basic math skills.
• Effective communication and reading skills.
• Ability to handle stressful situations.
• Willingness to work in all store areas including cashiering, stocking, maintenance, and cleaning.
• Assist management and team in providing excellent customer service.
• Lead and support merchandising and operational initiatives.
• Identify opportunities, develop solutions, and implement action plans.
• Drive sales and manage costs to meet targets.
• Help reduce turnover and increase retention.
• Ensure customer satisfaction with returns and exchanges.
• Maintain inventory and stocking accuracy.
• Display a positive attitude and stay current with promotions.
• Adhere to food safety and safety procedures, reporting risks or issues.
• Comply with all laws, regulations, and company policies.
• Oversee store operations in the absence of management.
• Be flexible to work any shift, including opening or closing the store.
• Foster trust, respect, and a welcoming environment for customers and team members.
• Maintain professional and technical knowledge.
• Respond knowledgeably to product questions and suggestions.
• Physical demands include standing, walking, lifting, pushing, pulling, bending, twisting, manual dexterity, and repetitive motions.
• Must perform essential functions with or without reasonable accommodations.