Customer Support & Website Coordinator

okgov; Oklahoma; On-site; USD 41,000 - 50,000; Full time

Job summary

State of Oklahoma is hiring for an Admin Programs Officer to support customers and staff with day-to-day operations. The role focuses on responding to support tickets, updating the website content, coordinating Zoom meetings, and assisting with a variety of administrative and technology tasks.

The candidate should communicate clearly, learn new software quickly, manage multiple priorities, and work independently to ensure timely, professional service to customers and internal teams.

Qualifications

• Excellent written and verbal communication skills.
• Strong customer service skills and a professional demeanor.
• Comfortable working with computers, websites, Zoom, email, and online software.
• Strong attention to detail and organizational skills.
• Ability to learn new software and systems quickly.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Respond to customer support tickets in a timely and professional manner.
• Update website content, including text, images, announcements, links and other information.
• Coordinate Zoom meetings and distribute meeting links.
• Provide technical support before and during meetings.
• Assist with day-to-day administrative and technology tasks.

Skills

Excellent written and verbal comms

Customer service skills

Tech-savvy

Organizational skills

Independent work

Deadline oriented

Tools

WordPress

Zoom

Microsoft Office

Google Workspace

CRM platforms

Email marketing

Job description

State of Oklahoma is hiring for an Admin Programs Officer to support customers and staff with day-to-day operations. The role focuses on responding to support tickets, updating the website content, coordinating Zoom meetings, and assisting with a variety of administrative and technology tasks.

The candidate should communicate clearly, learn new software quickly, manage multiple priorities, and work independently to ensure timely, professional service to customers and internal teams.