Customer & Website Operations Coordinator

State-of-Oklahoma; Oklahoma; On-site; USD 41,000 - 50,000; Full time

Job summary

State Board of Medical Licensure and Supervision – Support Services Department is seeking a dependable Customer Support & Website Coordinator to provide day-to-day support to customers and staff. The role includes responding to tickets, updating website content, and coordinating Zoom meetings with basic tech troubleshooting.

The ideal candidate will be a strong communicator, detail-oriented, and able to learn new software quickly while handling multiple priorities independently.

Qualifications

• Excellent written and verbal communication skills.
• Strong customer service skills and a professional demeanor.
• Comfortable working with computers, websites, Zoom, email, and online software.
• Strong attention to detail and organizational skills.
• Ability to learn new software and systems quickly.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Respond to customer support tickets in a timely and professional manner.
• Update website content, images, announcements, links, and materials.
• Coordinate Zoom meetings and distribute invitations.
• Assist with administrative and technology tasks as needed.
• Troubleshoot basic issues and escalate complex problems as needed.

Skills

Communication

Customer service

Learning agility

Attention to detail

Self-motivation

Ticketing systems

Website administration

Zoom

Microsoft Office / Google Workspace

Content management

Tools

WordPress

Zoom

Microsoft Office

Google Workspace

CRM platforms

Job description

State Board of Medical Licensure and Supervision – Support Services Department is seeking a dependable Customer Support & Website Coordinator to provide day-to-day support to customers and staff. The role includes responding to tickets, updating website content, and coordinating Zoom meetings with basic tech troubleshooting.

The ideal candidate will be a strong communicator, detail-oriented, and able to learn new software quickly while handling multiple priorities independently.