Admin Programs Officer

State-of-Oklahoma; Oklahoma; On-site; USD 41,000 - 50,000; Full time

Job summary

State Board of Medical Licensure and Supervision – Support Services Department is seeking a dependable Customer Support & Website Coordinator to provide day-to-day support to customers and staff. The role includes responding to tickets, updating website content, and coordinating Zoom meetings with basic tech troubleshooting.

The ideal candidate will be a strong communicator, detail-oriented, and able to learn new software quickly while handling multiple priorities independently.

Qualifications

• Excellent written and verbal communication skills.
• Strong customer service skills and a professional demeanor.
• Comfortable working with computers, websites, Zoom, email, and online software.
• Strong attention to detail and organizational skills.
• Ability to learn new software and systems quickly.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Respond to customer support tickets in a timely and professional manner.
• Update website content, images, announcements, links, and materials.
• Coordinate Zoom meetings and distribute invitations.
• Assist with administrative and technology tasks as needed.
• Troubleshoot basic issues and escalate complex problems as needed.

Skills

Communication

Customer service

Learning agility

Attention to detail

Self-motivation

Ticketing systems

Website administration

Zoom

Microsoft Office / Google Workspace

Content management

Tools

WordPress

Zoom

Microsoft Office

Google Workspace

CRM platforms

Job description

Job Posting TitleAdmin Programs OfficerAgency450 BD. OF MED. LICENSURE & SUPV.Supervisory OrganizationState Board of Medical Licensure and Supervision - Support Services DepartmentJob Posting End DateRefer to the date listed at the top of this posting, if available. Continuous if date is blank.Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.Estimated Appointment End Date (Continuous if Blank)Full/Part-TimeFull timeJob TypeRegularCompensationSalary $45,000 annuallyJob DescriptionPosition OverviewWe are looking for a dependable, organized, and tech-savvy Customer Support & Website Coordinator to provide day-to-day support to our customers and team. This person will be responsible for responding to support tickets, maintaining and updating website content, coordinating Zoom meetings, and assisting with a variety of administrative and technology-related tasks as needed.The ideal candidate is a strong communicator who is comfortable learning new software, troubleshooting basic issues, managing multiple priorities, and working independently.Key ResponsibilitiesCustomer SupportMonitor and respond to customer support tickets in a timely and professional manner.Answer customer questions and provide helpful solutions.Troubleshoot basic technical and account-related issues.Escalate more complex issues to the appropriate team member.Follow up on unresolved customer requests.Maintain accurate and professional communication with customers.Website ManagementUpdate website content, including text, images, announcements, links, and other information.Make routine website edits and updates as requested.Check the website regularly for broken links, outdated information, or other issues.Assist with adding or updating pages, resources, forms, and other website materials.Coordinate with outside vendors or technical staff when more advanced website work is required.Complete PDF remediation for ADA compliance prior to posting on website.Zoom & Meeting SupportSchedule and coordinate Zoom meetings.Create and distribute meeting links and invitations.Assist with meeting setup and basic technical troubleshooting.Manage meeting logistics, including recording, screen sharing, participant access, and other settings as needed.Provide technical support before and during meetings.General Administrative & Technology SupportAssist with a variety of day-to-day administrative and technology tasks.Maintain organized records and documentation.Help manage online platforms, software, and digital resources.Perform research and complete special projects as assigned.Assist team members with technology-related questions and basic troubleshooting.Take on additional responsibilities as needed to support the organization.QualificationsExcellent written and verbal communication skills.Strong customer service skills and a professional demeanor.Comfortable working with computers, websites, Zoom, email, and online software.Strong attention to detail and organizational skills.Ability to learn new software and systems quickly.Ability to manage multiple tasks and prioritize effectively.Self-motivated and able to work independently.Reliable, responsive, and able to meet deadlines.Previous experience with customer support, website administration, or office/technology support is preferred.Preferred SkillsExperience with any of the following is a plus:Help desk or ticketing systemsWebsite content management systems such as WordPressZoomMicrosoft Office or Google WorkspaceEmail marketing or CRM platformsBasic website troubleshootingSocial media or digital content managementWhat We’re Looking ForWe are looking for someone who is reliable, resourceful, friendly, and willing to jump in wherever needed . This role is ideal for someone who enjoys helping people, solving problems, working with technology, and keeping things organized.The successful candidate will be someone we can trust to take ownership of tasks, communicate clearly, and ensure that customers and team members receive timely and professional support.Equal Opportunity EmploymentThe State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub .If you are needing any extra assistance or have any questions relating to a job you have applied for, please click the link below and find the agency for which you applied for additional information:Agency Contact