Website & Support Coordinator | Tech-Savvy Admin

450 BD. OF MED. LICENSURE & SUPV.; Oklahoma City (OK); Presencial; USD 42.000 - 48.000; Jornada completa

Descripción de la vacante

Agency 450 BD. OF MED. LICENSURE & SUPV. in Oklahoma City seeks a dependable Admin Programs Officer to support customers and maintain website content.

You will respond to tickets, coordinate Zoom meetings, and assist with a range of administrative and tech tasks. Strong communication and the ability to learn new software are essential. You will manage website updates, ensure ADA compliance where relevant, and collaborate with internal teams to deliver timely, professional support.

Formación

• Excellent written and verbal communication skills.
• Strong customer service skills and a professional demeanor.
• Comfortable working with computers, websites, Zoom, email, and online software.
• Strong attention to detail and organizational skills.
• Ability to learn new software and systems quickly.
• Ability to manage multiple tasks and prioritize effectively.
• Self-motivated and able to work independently.
• Reliable, responsive, and able to meet deadlines.
• Previous experience with customer support, website administration, or office/technology support is preferred.

Responsabilidades

• Customer Support Monitor and respond to customer support tickets in a timely and professional manner.
• Answer customer questions and provide helpful solutions.
• Troubleshoot basic technical and account-related issues.
• Escalate more complex issues to the appropriate team member.
• Follow up on unresolved customer requests.
• Maintain accurate and professional communication with customers.
• Update website content, including text, images, announcements, links, and other information.
• Make routine website edits and updates as requested.
• Check the website regularly for broken links, outdated information, or other issues.
• Assist with adding or updating pages, resources, forms, and other website materials.
• Coordinate with outside vendors or technical staff when more advanced website work is required.
• Complete PDF remediation for ADA compliance prior to posting on website.
• Schedule and coordinate Zoom meetings.
• Create and distribute meeting links and invitations.
• Assist with meeting setup and basic technical troubleshooting.
• Manage meeting logistics, including recording, screen sharing, participant access, and other settings as needed.
• Provide technical support before and during meetings.
• Assist with a variety of day-to-day administrative and technology tasks.
• Maintain organized records and documentation.
• Help manage online platforms, software, and digital resources.
• Perform research and complete special projects as assigned.
• Assist team members with technology-related questions and basic troubleshooting.
• Take on additional responsibilities as needed to support the organization.

Conocimientos

Communication skills

Customer service

Tech savviness

Attention to detail

Multi-tasking

Independent work

Reliability

Descripción del empleo

Agency 450 BD. OF MED. LICENSURE & SUPV. in Oklahoma City seeks a dependable Admin Programs Officer to support customers and maintain website content.

You will respond to tickets, coordinate Zoom meetings, and assist with a range of administrative and tech tasks. Strong communication and the ability to learn new software are essential. You will manage website updates, ensure ADA compliance where relevant, and collaborate with internal teams to deliver timely, professional support.