Customer Support & Warranty Liaison

Wilson Combat; Berryville (AR); On-site; USD 35,000 - 45,000; Full time

Job summary

Wilson Combat in Berryville, Arkansas is seeking a Customer Service Representative to engage with retail customers, ensuring accurate and timely assistance. This role emphasizes product knowledge and customer support across all communication channels.

The ideal candidate excels in problem-solving, maintains professionalism under pressure, and has a strong commitment to customer service excellence. Familiarity with firearms is preferred but not required, and teamwork is highly valued.

Qualifications

• Exceptional communication skills with a professional tone.
• Proven problem-solver focused on efficiency and accuracy.
• Ability to handle multiple priorities in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and messaging.
• Provide accurate product information and warranty support.
• Document service interactions in the customer management system.

Skills

Exceptional written and verbal communication skills

Strong problem-solving abilities

Ability to manage multiple priorities

Experience with CRM or ERP systems

Familiarity with firearms terminology

Job description

Wilson Combat in Berryville, Arkansas is seeking a Customer Service Representative to engage with retail customers, ensuring accurate and timely assistance. This role emphasizes product knowledge and customer support across all communication channels.

The ideal candidate excels in problem-solving, maintains professionalism under pressure, and has a strong commitment to customer service excellence. Familiarity with firearms is preferred but not required, and teamwork is highly valued.