Multichannel Customer Experience Specialist

HMTX Global; Calhoun (GA); On-site; USD 27,552 - 31,684; Full time

Job summary

HMTX Industries is hiring a Customer Experience Associate in the United States. You will deliver professional support to internal and external customers throughout the order lifecycle, handling inquiries via phone, chat, email, and messages.

You will process both manual and EDI orders and ensure accuracy and timely updates. The role requires strong written and verbal communication, excellent attention to detail, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or GED required; associate degree preferred.
• 1–3 years of customer service experience is a plus.
• Experience with Sage or similar systems is advantageous.

Responsibilities

• Provide timely, professional responses to customer inquiries across phone, email, chat, and messaging channels.
• Process both manual and EDI orders from start to finish.
• Review customer purchase orders for accuracy and address questions related to stock, order status, and order changes.
• Maintain shared inboxes and partner with internal teams to resolve customer issues.
• Follow up on open/aging orders and submit tickets for delayed or missed shipments.
• Navigate multiple systems to provide accurate information and support customer needs.

Skills

Customer service

Communication

Attention to detail

Multitasking

Sage or similar systems

Microsoft Office

Education

High school diploma or GED

Associate degree in Business Administration or related field preferred

1–3 years of customer service experience

Tools

Sage

Excel

Word

Outlook

Job description

HMTX Industries is hiring a Customer Experience Associate in the United States. You will deliver professional support to internal and external customers throughout the order lifecycle, handling inquiries via phone, chat, email, and messages.

You will process both manual and EDI orders and ensure accuracy and timely updates. The role requires strong written and verbal communication, excellent attention to detail, and the ability to multitask in a fast-paced environment.