Customer Service Team Leader

Flutter Entertainment Plc; Laguna Niguel (CA); Sur place; USD 22 000 - 31 000; Plein temps

Avantages offerts par ce poste

Performance Bonus

Company Sharesave Scheme

Life Cover

Company Pension Scheme

Birthday Leave

Employee Assistance Programme

Résumé du poste

Paddy Power is seeking a Customer Service Team Leader to welcome customers, deliver outstanding service, and promote daily offers in our retail shops. You will lead a team, ensure a warm, engaging environment, and contribute to selling activities with a proactive attitude.

Full training is provided, and success will be measured by shop performance and customer satisfaction. The role emphasizes hospitality within a dynamic retail betting setting, with opportunities for development and involvement

Qualifications

• Welcoming customers and delivering best-in-class service.
• Proactive attitude and ability to meet shop goals.
• Enthusiasm for technology to promote offers.

Responsabilités

• Assisting customers to place bets through in-shop channels.
• Maintaining excellent shop presentation standards.
• Handling shop operations in the absence of the Shop Manager.
• Adapting to different situations while staying customer-focused.
• Upholding social responsibility guidelines.

Connaissances

Customer service

Team leadership

Description du poste

Customer Service Team Leader

CSTL

Starting Salary: £14.40 per hour

As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our Paddy Power offers, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!

Are you a proactive and motivated individual who is passionate about achieving results? Do you have the ability to meet shop goals and targets? Don’t worry if you’ve never worked in the betting industry before, we will provide full training… but it’s your attitude that counts! Does this sound like you? If so, keep reading!

How you’ll do it?

We want people who will exceed customer’s expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will primarily involve hosting our customers in shop, clearly communicating answers to customer queries and informing customers about our latest promotions.

Other duties will include:

• Assisting customers to place bets through various channels, such as our betting terminals, and in-shop transactions
• Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
• Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
• Adapting to different situations while remaining customer-focused
• Fulfilling social responsibility duties by adhering to established guidelines and regulations

What we offer?

Competitive salary including pay increase after

Performance Bonus & Promotional rewards

Annual & Quarterly rewards

Flexible work patterns

Family Leave (Adoptive, Parental Leave & Wedding Leave)

Company Sharesave Scheme (discount on Flutter Shares)

Life Cover

Company Pension Scheme.

Company Sick Pay

Birthday Leave

Employee Assistant Programme (including up to 6 free counselling sessions)

Financial Wellbeing platform – NUDGE.

Company Social Events.

Groupon Discount Scheme

Eyecare vouchers

And the Values that guide us? Here they are:

Customer First, Always | Change The Game | Win Together | Free To Be Me

We’re proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power.

We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don’t have to meet all the requirements listed to apply for this role.

If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.