Customer Support & Training Specialist

Carsforsale.com; Sioux Falls (SD); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading online vehicle marketplace is seeking a Customer Service Representative in Sioux Falls, South Dakota. This role involves handling inbound and outbound calls, assisting customers with account tools training, and documenting activities. Ideal candidates will have a problem-solving mindset and excellent communication skills. Join our dedicated team to support our diverse customer base and ensure their satisfaction.

Responsibilities

• Handle inbound and outbound calls for problem-solving.
• Assist customers in training on account tools.
• Service customers through the Internal Task System.
• Document all activity in the Internal Tasking System.

Job description

Job Overview

The Customer Service Department is a team designed to support the needs of our customer base. The primary duties include assisting our customers via taking inbound calls, email, account monitoring, while cooperating with other departments to ensure accounts are properly maintained. This position will also support our customer base with regular outbound calling campaigns.

What You Will Do

• Handle both inbound and outbound calls from customers to problem solve and troubleshoot unique situations on their account and devices
• Assist the customer in training of account tools and features
• Service internal and external customers through our Internal Task System, this includes bothemail and phone communications
• Documenting all activity in our Internal Tasking System

You’ll Also Need

• Customer Service experience
• Intermediate computer skills
• Strong phone etiquette
• Effective listening skills
• Excellent verbal and written communication skills
• Ability to prioritize workloads

A Day in the Life

• Energize your day with coffee, tea, juice, or soda. It’s all on the house!
• Walk through our Talladega Tunnel or take a ride down the slide to grab a bite from our snack bar
• Enjoy a lakeside lunch on our patio, or grill some food in our outdoor kitchen
• Take a break while practicing your golf skills in one of our virtual golf simulators. If golf isn’t your thing, play a game of pool, shuffleboard, or foosball!