Customer Retention Pro: Educate, Resolve & Retain

Carsforsale.com; Sioux Falls (SD); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Free coffee, tea, juice, or soda

Lakeside lunch on the patio

Access to virtual golf simulators

Job summary

A leading automotive service provider seeks a Retention Specialist in Sioux Falls, SD. The ideal candidate will educate clients on products, overcome objections, and build relationships, ensuring high satisfaction and retention. Strong problem-solving and communication skills are essential, along with a genuine care for customer needs. This role encourages a supportive and energetic work environment.

Qualifications

• Previous Retention experience a plus.
• Strong communication and problem-solving skills.
• Self-disciplined with a positive can-do attitude.

Responsibilities

• Educate and promote products to overcome objections.
• Maintain a positive, empathetic, and professional attitude.
• Guide customers through their options on the phone.

Skills

Problem solving

Communication

Empathy

Self-motivation

Education

High School Diploma or equivalent

Job description

A leading automotive service provider seeks a Retention Specialist in Sioux Falls, SD. The ideal candidate will educate clients on products, overcome objections, and build relationships, ensuring high satisfaction and retention. Strong problem-solving and communication skills are essential, along with a genuine care for customer needs. This role encourages a supportive and energetic work environment.