Customer Support Technician I

Motorola Solutions; Milwaukee (WI); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

Motorola Solutions is seeking a Customer Support Technician to support end-users, diagnose hardware and software issues, and maintain service quality in security-sensitive environments. You will work across Windows and Linux, perform network diagnostics, and collaborate with engineering teams to resolve incidents.

Qualifications include a High School Diploma, 2+ years in Technical Support, and the ability to obtain background clearance.

Qualifications

• High School Diploma
• 2+ years of experience in Technical Support
• Ability to obtain background clearance as required by government customers
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Responsibilities

• Deliver technical support to end-users via phone, email, and chat to resolve complex software and hardware issues
• Analyze and troubleshoot the Flex Computer Aided Dispatch solution across Windows and Linux operating systems
• Assist with network diagnostics and connectivity, escalating complex technical challenges to specialized engineering teams
• Create knowledge base documentation for common technical issues to assist in building internal resources
• Oversee issue tracking to help ensure rapid resolution and deliver high user satisfaction

Skills

Technical Troubleshooting

System Environments

Ticketing Systems

Customer Service

Team Collaboration

Education

CompTIA A+

Network+

ITIL framework familiarity

Job description

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

At Motorola Solutions, safety and security are at the heart of everything we do. Our Flex Support team builds and connects technologies to help protect people, property, and places. We foster the collaboration that is critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations.

Everything starts with our people. On the Flex Support team, you will empower customers by maintaining the vital communication systems they count on every day. As a Customer Support Technician, you will analyze technical challenges, resolve system issues, and help to ensure seamless operational continuity across critical environments. We offer a culture where you can pursue your potential, innovate what is next, and perform meaningful work where safety starts with you. Bachelor's degree or equivalent practical experience welcomed.

Key Responsibilities:

Technical Support & Problem Resolution

• Deliver technical support to end-users via phone, email, and chat to resolve complex software and hardware issues
• Analyze and troubleshoot the Flex Computer Aided Dispatch solution across Windows and Linux operating systems
• Assist with network diagnostics and connectivity, escalating complex technical challenges to specialized engineering teams

Customer Collaboration & Support

• Create knowledge base documentation for common technical issues to assist in building internal resources
• Oversee issue tracking to help to ensure rapid resolution and deliver high user satisfaction

Job Requirements:

Technical Expertise

• Technical Troubleshooting to analyze and resolve issues spanning operating systems, network protocols, and software applications
• System Environments to support proprietary solutions within Windows and Linux platforms
• Ticketing Systems to manage, document, and oversee incident resolution through service desk tools

Professional Experience

• Customer Service to deliver responsive, high-quality assistance while maintaining user satisfaction
• Team Collaboration to partner across technical teams on issue escalations and knowledge sharing

Preferred Qualifications

• Relevant IT certifications such as CompTIA A+, Network+, or ITIL framework familiarity
• Experience with cloud platforms, remote support tools, or scripting languages
• Experience with AI-enhanced productivity tools.

Position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers

Target Base Salary Range:$55,000- $60,000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

• High School Diploma
• 2+ years of experience in Technical Support
• Ability to obtain background clearance as required by government customers
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel RequirementsUnder 10%Relocation ProvidedNonePosition TypeExperiencedReferral Payment PlanYes

Our U.S.Benefitsinclude:

• Incentive Bonus Plans
• Medical, Dental, Visionbenefits
• 401K with Company Match
• 10 Paid Holidays
• GenerousPaidTime Off Packages
• Employee Stock Purchase Plan
• PaidParental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.