Customer Support Technician 1

Opus IVS; Dexter (MO); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Paid time off

Medical, dental and vision insurance

Company-paid life and disability

College tuition reimbursement

Job summary

Opus IVS is seeking a Customer Support representative to document customer interactions in the CRM and provide accurate information to clients using OEM resources. Duties include handling inbound calls, responding to requests promptly, and troubleshooting Opus IVS products in a busy call center environment.

The role emphasizes programming vehicle ECUs, OE scanning, and effective communication with customers.

Qualifications

• Customer service experience required.
• Strong problem-solving capabilities.
• Effective verbal and written communication with customers.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Answering all inbound phone calls.
• Answering inbound requests from clients in a timely fashion.
• Documenting customer interactions in the CRM as a record.
• Provide accurate information to customers using OEM resources as needed.
• Programming Vehicle ECUs correctly.
• OE scanning vehicles correctly.
• Positively position the value of the solutions.
• Troubleshooting all Opus IVS products/services.
• Other duties as assigned.

Skills

Customer service experience

Strong problem-solving

Clear communication

Multi-tasking

Education

High School Diploma

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Dexter, MI, US

Company Overview

Opus IVS helps shops repair complex vehicles fast with diagnostics, programming and live repair guidance from OE brand-specific master technicians. Opus IVS is committed to helping mechanical and collision shops complete repairs with intelligent vehicle support today, for a safer world tomorrow.
Opus IVS is the Intelligent Vehicle Support division of Opus Group, formed through the industry-leading acquisitions of DrewTech, Autologic, Farsight, BlueLink, and AutoEnginuity to address the evolving needs of independent repair shops, giving them the confidence to get the most complex vehicles back on the road safely and fast without having to send work out to the dealer.
We're always interested in dynamic, entrepreneurial people who want to make the Opus IVS difference for independent shops.

At Opus IVS, we offer our employees a host of additional compensation and benefits, including but not limited to:

• Paid Time Off and Floating Holidays
• Medical, Dental and Vision Insurance
• Company-Paid Life and Disability Insurance
• College tuition reimbursement

Job Overview

This position accurately documents customer interactions in the CRM and provides accurate information to customers using the OEM resources in a Call Center Environment.

Responsibilities and Duties

• Answering all inbound phone calls
• Answering inbound Phone requests from clients in a timely fashion
• Documenting customer interactions properly within the CRM as a matter of record
• Provide accurate information to customers using online OEM resources as needed
• Programming Vehicle ECUs correctly
• OE scanning vehicles correctly
• Positive position the value of the solution(s) provided
• Troubleshooting all Opus IVS products/services
• Other duties as assigned

Qualifications

• High School and successful customer service experience
• Strong problem-solving capabilities
• Ability to communicate effectively both verbally and in writing with customers
• Ability to multi-task

Preferred Qualifications

• OE/Dealer level diagnostic and programming experience
• ASE Certification(s)
• Call Center experience
• Familiarity with SLAs and meeting Metrics
• Familiarity with pre/post scanning of automobiles
• Bilingual a plus but not required

Physical Requirements

• Must be able to hear on a telephone and at times with others speaking
• Work is in a temperature-controlled office