Technical Support Agent

Rose International; Smithfield (RI); On-site; USD 19,320 - 27,517; Full time

Job summary

A leading technology company seeks a Technical Support Agent in Smithfield, RI. This role provides first-level technical support for technology projects, primarily through phone and email communications while working within a call center environment. Successful candidates will communicate effectively and handle troubleshooting for contractors implementing technology in various stores, handling calls and updates through a tracking application.

Qualifications

• Minimum 1-year relevant work experience.
• Clear verbal and written communication skills.
• Basic troubleshooting and problem-solving skills.

Responsibilities

• Provide first-level tech support for troubleshooting.
• Handle calls from technicians and vendors.
• Manage multiple projects for technology rollouts.

Skills

Microsoft Excel

Microsoft Outlook

Microsoft Word

Troubleshooting

Education

High School Diploma or equivalent

Job description

1 day ago Be among the first 25 applicants

This range is provided by Rose International. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.00/hr - $17.00/hr

Date Posted: 05/29/2025

Hiring Organization: Rose International

Position Number: 483414

Job Title: Technical Support Agent

Job Location: Smithfield, RI, USA, 02917

Work Model: Onsite

Shift: Mon-Fri 8-hour shift that could fluctuate to accommodate day/night projects and different time zones

Employment Type: Temporary

FT/PT: Full-Time

Min Hourly Rate($): 17.00

Max Hourly Rate($): 17.00

Must Have Skills/Attributes: Microsoft Excel, Microsoft Outlook, Microsoft Word, Troubleshooting

Experience Desired: Working knowledge of Microsoft Outlook, Word, and Excel preferred. (2 yrs); IT hardware installation experience preferred. (1 yrs)

Required Minimum Education: High School Diploma or equivalent

Preferred Certifications/Licenses: Not Required

Job Description

Required Education:

• A Minimum of a High School Diploma or GED required.

Required Qualifications/Skills/Experience:

• A minimum of 1-year relevant work experience needed.

• Must possess clear, accurately and tactful, communication both verbally and written.

• Possess basic troubleshooting and problem-solving skills.

Preferred Qualifications/Skills/Experience:

• Working knowledge of Microsoft Outlook, Word, and Excel preferred

• IT hardware installation experience preferred, but not required

Technical Support Agent Overview:

• This is a Technology rollout call center, so all our assignments involve taking or making calls for multiple technology projects. We also provide first-level trouble shooting support to contractors/vendors on-site implementing the hardware.

• This position involves taking calls from technicians/vendors/contractors who are implementing technology in the stores (This is not a typical customer/consumer call center.)

• Calls will be received through a queue and outbound calls could be required. As calls are handled a tracking application will be updated and system validations will be made. When not handling calls you will also be required to provide updates via email, Excel etc.

• You will be provided with all required training and a handbook for each project as well as necessary application/systems access.

• You will need to handle multiple technical rollout projects simultaneously. These projects at times could get implemented in the stores during the evenings, nights, and in different time zones. You must be willing to move around your shift times as required by project needs.

Job Duties:

• This is a Technology rollout call center, so all our assignments involve taking or making calls for multiple technology projects. We also provide first level trouble shooting support to contractors/vendors on-site implementing the hardware.

• This position involves taking calls from technicians/vendors/contractors who are implementing technology in the stores (This is not a typical customer / consumer call center.)

• Calls will be received through a queue and outbound calls could be required. As calls are handled a tracking application will be updated and system validations will be made. When not handling calls you will also be required to provide updates via email, Excel etc.

• You will be provided all required training and a handbook for each project as well as necessary application/systems access.

• You will need to handle multiple technical rollout projects simultaneously. These projects at times could get implemented in the stores during the evenings, nights, and in different time zones. You must be willing to move around your shift times as required by project needs.

• Provide on-site field technicians first-level technical support for troubleshooting issues encountered in stores during technology implementation/upgrades and ensure project implementation protocols are followed.

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Temporary

Job function

• Job function

  Information Technology

• Industries

  Pharmaceutical Manufacturing and IT Services and IT Consulting

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