Customer Support Team Lead: Coaching & Growth

AGI; Lenexa (KS); On-site; USD 65,000 - 90,000; Full time

Job summary

AGI in Lenexa, KS is seeking a Customer Support Team Lead to guide daily operations, coach staff, and coordinate escalations. The role partners with Sales, Product, Engineering, and Operations to meet customer needs and drive process improvements. Regular on-site collaboration and development of the CSR team are essential.

The position emphasizes coaching, performance management, and continuous improvement to ensure top-tier customer experiences and growth of the support organization.

Qualifications

• Bachelor's degree in Agriculture, Business, or related field, or equivalent professional experience.
• 3+ years in customer support or customer success, with at least 2 years in a leadership or team coordination role.
• On-site attendance required for leadership, collaboration, and daily operations.
• Travel up to 20% for customer visits and events.

Responsibilities

• Provide continuous leadership and support for the Customer Support Team through coaching, workload coordination, and guidance.
• Serve as the first point of guidance for team questions, customer concerns, and escalations; allocate workload and maintain SOPs.

Skills

Leadership

Customer support

Communication

Coaching

Cross-functional collaboration

Education

Bachelor's degree

Tools

Salesforce

Jira

Confluence

MS Office

Job description

AGI in Lenexa, KS is seeking a Customer Support Team Lead to guide daily operations, coach staff, and coordinate escalations. The role partners with Sales, Product, Engineering, and Operations to meet customer needs and drive process improvements. Regular on-site collaboration and development of the CSR team are essential.

The position emphasizes coaching, performance management, and continuous improvement to ensure top-tier customer experiences and growth of the support organization.