Customer Support Team Lead & Loyalty Advocate

Coloplast; Minneapolis (MN); Vor Ort; USD 63.000 - 95.000; Vollzeit

Benefits dieser Stelle

Health and Wellness

401(k) with match

Flexible hours

Paid time off

Career development

Zusammenfassung

Coloplast is seeking a Consumer Support Supervisor in Minneapolis to lead a direct report team within the Consumer Support organization. You will guide performance, coordinate training, and drive successful resolution of complex consumer issues in collaboration with the Senior Manager.

You will mentor staff, develop SOPs, manage resources, and participate in cross-functional initiatives to deliver high-quality service while maintaining Coloplast policies and a strong ethical standard.

Qualifikationen

• High School Diploma or GED required.
• 2-5 years contact center experience required.
• Ability to provide clear and accurate feedback while coaching team members to increase performance and develop new skills.
• Ability to effectively communicate with all levels of management and demonstrate a professional demeanor at all times.
• Ability to take initiative and work independently.

Aufgaben

• Daily management of direct reports.
• Identify gaps in competencies, leverage strengths and use performance management tools to develop the team.
• Plan, prioritize and delegate work tasks to ensure proper functioning of the department.
• Identify staffing and coaching needs and address them.
• Coordinate training for all new hires with Sr. Manager and other functions.
• Review complex and escalated consumer issues and track resolutions.
• Monitor, measure, train, coach and motivate team members to engage with end users, clinicians and stakeholders.
• Ensure resources and tools are available for quality service delivery.
• Lead in creating and delivering performance reviews and set goals with team members.

Kenntnisse

Leadership

Team coaching

Customer service

Communication

Travel 20%

Ausbildung

High School Diploma/GED

Tools

Microsoft Office

CRM

Jobbeschreibung

Coloplast is seeking a Consumer Support Supervisor in Minneapolis to lead a direct report team within the Consumer Support organization. You will guide performance, coordinate training, and drive successful resolution of complex consumer issues in collaboration with the Senior Manager.

You will mentor staff, develop SOPs, manage resources, and participate in cross-functional initiatives to deliver high-quality service while maintaining Coloplast policies and a strong ethical standard.