Ostomy Care Consumer Advisor

Coloplast; Minneapolis (MN); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Flexible work hours

Paid time off

Tuition reimbursement

Job summary

Coloplast is seeking a Consumer Advisor responsible for supporting end-users with Coloplast products and services. Schedule is Monday–Friday 9:30am–6pm CST, with on-site Wednesdays in Minneapolis.

You will respond to inquiries by phone, email, and letters, develop product knowledge, and document enrollments while maintaining data quality. Strong communication and empathy are essential, with travel around 10% expected.

Qualifications

• Structured approach with attention to proper documentation of all work.
• Excellent verbal and written communication skills.
• Intermediate computer skills in MS Excel, PowerPoint and Word.

Responsibilities

• Respond to consumer inquiries and concerns via phone, email, and letters in a prompt manner according to established service metrics.
• Acquire and demonstrate subject matter expertise to provide responses regarding product application and problem resolution to end-users.
• Accurately document end-user program enrollments in Coloplast systems per standard procedures and maintain data quality through self-audits.
• Communicate with end-users about intimate health care issues in a mature, consultative manner.
• Stay current with industry developments and competitors’ products and services.
• Collaborate with the consumer care team to ensure excellent service.
• Complete monthly activity goals.
• Adhere to ethical standards and company policies.

Skills

Verbal communication

Written communication

Attention to detail

MS Excel

PowerPoint

Word

Critical thinking

Empathy

Team player

Travel readiness

Education

Associate's or Bachelor's degree

Job description

Select how often (in days) to receive an alert:

The Coloplast Consumer Advisor is primarily responsible for the support and education of end-users and caregivers with Coloplast products and services.

Monday-Friday 9:30am - 6pm CST

Wednesdays on site in Minneapolis

Major Areas of Accountability

• Respond to consumer inquiries and concerns via phone, email, and letters in a prompt manner according to established service metrics
• Acquire and demonstrate all necessary subject matter expertise to provide responses regarding product application and problem resolution to end-users
• Accurately and thoroughly document each end-user program enrollment in Coloplast systems per standard department procedures. Responsible for data quality, including self-audit of work
• Communicate with end-users about intimate health care issues and anatomical functions in a mature and consultative manner
• Utilize available resources to stay current with industry developments and competitor's products, services and business activities
• Communicate and work as a team with other members of the consumer care team to ensure excellent service
• Complete monthly activity goals
• Coloplast employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.
• Other job duties as assigned

Basic Qualifications

• Highly structured approach with attention to detail and proper documentation of all work
• Excellent verbal and written communication skills
• Intermediate computer skills in MS Excel, PowerPoint and Word.
• Critical thinking and problem solving skills
• Must be patient, empathetic and possess the ability to utilize the telephone effectively as a customer relations tool
• Able to work well in cross-functional teams, independent, yet a team player
• Passionate about identifying the correct solution and improving the end‑user's quality of life
• Ability to travel (approximately 10%)

Preferred Qualifications

• Associates or Bachelor's degree and / or a combination of at least 1 year healthcare customer service/sales experience
• Experience in a call center environment
• Healthcare industry experience
• Ability to explain medical process and procedures while giving clear, concise, step by step direction over the phones.

At Coloplast, we believe in recognizing and rewarding the contributions of our employees. Our total rewards package is designed to support your well-being, foster your professional growth, and ensure a healthy work-life balance. Here is some of what you can expect:

• Health and Wellness: Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy. Plus, access to company sponsored wellness programs and mental health resources, paid leave of absence for qualifying events and generous paid parental leave for both birthing and non-birthing parents.
• Financial Security: A competitive 401(k) plan with company match that vest immediately, financial planning services to help you secure your future, and corporate discount programs for goods and services.
• Work-Life Balance: Generous paid time off, flexible work hours, and flexible work arrangement options to help you balance your personal and professional life may be available.
• Professional Development: Opportunities for continuous learning and career advancement through training programs, mentorship, and tuition reimbursement.
• Recognition and Rewards: Recognition programs to celebrate achievements and contributions, including peer recognition, bonuses, awards, and special events.
• Community and Culture: A supportive work environment where everyone feels valued, and has a sense of belonging. Participate in team-building activities, volunteer opportunities, and company-sponsored events. Sustainability strategy that outlines our ambitions for how to run our company in a more sustainable way.
• Competitive Compensation: The total (hourly plus performance based incentive) compensation range for this position is $52,244 – $78,366. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.

Comfort Medical employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.

Comfort Medical is committed to a policy of Equal Employment Opportunity (EEO) which means we employ and promote individuals based on their merits, regardless of race, color, religion, sex, national origin, age, disability, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, status with regards to public assistance or any other protected classification.

Coloplast Group - Holtedam 1 - Humlebaek - DK 3050 - Denmark