Bilingual Ostomy Care Consumer Advisor

Coloplast; Minneapolis (MN); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Parental leave

Flexible work hours

Job summary

Coloplast is seeking a Consumer Advisor to support end-users and caregivers of Coloplast products. This role handles inquiries by phone, email, and letters, applies product knowledge, and documents enrollments in Coloplast systems.

The position requires bilingual English/Spanish, strong communication, attention to detail, and teamwork. Weekly hours include Monday–Friday 9:30am–6pm CST with on-site work Wednesdays in Minneapolis; travel up to 10% is expected.

Qualifications

• Bilingual English and Spanish is required.
• Strong verbal and written communication skills.
• Excellent documentation and data-entry accuracy.
• Ability to work in cross-functional teams.
• Patient, empathetic and comfortable discussing intimate health topics.
• Willingness to travel up to 10%.

Responsibilities

• Respond to consumer inquiries via phone, email, and letters.
• Provide product application and problem-resolution guidance to end-users.
• Document enrollments and ensure data quality in Coloplast systems.
• Communicate about intimate health care issues in a mature, consultative manner.
• Stay current with industry developments and competitors’ products.
• Collaborate with the consumer care team to deliver excellent service.
• Meet monthly activity goals and uphold high ethical standards.
• Adhere to Advamed Code of Ethics and company policies.
• Perform other duties as assigned.

Skills

Bilingual English/Spanish

Excellent communication

Attention to detail

Team player

Problem solving

Empathy

Travel availability

Education

Associates or Bachelor's degree

Tools

MS Excel

PowerPoint

Word

Job description

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The Coloplast Consumer Advisor is primarily responsible for the support and education of end-users and caregivers with Coloplast products and services.

Monday-Friday 9:30am - 6pm CST

Wednesdays on site in Minneapolis

Major Areas of Accountability

• Respond to consumer inquiries and concerns via phone, email, and letters in a prompt manner according to established service metrics
• Acquire and demonstrate all necessary subject matter expertise to provide responses regarding product application and problem resolution to end-users
• Accurately and thoroughly document each end-user program enrollment in Coloplast systems per standard department procedures. Responsible for data quality, including self-audit of work
• Communicate with end-users about intimate health care issues and anatomical functions in a mature and consultative manner
• Utilize available resources to stay current with industry developments and competitor's products, services and business activities
• Communicate and work as a team with other members of the consumer care team to ensure excellent service
• Complete monthly activity goals
• Coloplast employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.
• Other job duties as assigned

Basic Qualifications

• Bilingual (English and Spanish)
• Highly structured approach with attention to detail and proper documentation of all work
• Excellent verbal and written communication skills
• Intermediate computer skills in MS Excel, PowerPoint and Word.
• Critical thinking and problem solving skills
• Must be patient, empathetic and possess the ability to utilize the telephone effectively as a customer relations tool
• Able to work well in cross-functional teams, independent, yet a team player
• Passionate about identifying the correct solution and improving the end-user's quality of life
• Ability to travel (approximately 10%)

Preferred Qualifications

• Associates or Bachelor's degree and / or a combination of at least 1 year healthcare customer service/sales experience
• Experience in a call center environment
• Healthcare industry experience
• Ability to explain medical process and procedures while giving clear, concise, step by step direction over the phones.

At Coloplast, we believe in recognizing and rewarding the contributions of our employees. Our total rewards package is designed to support your well-being, foster your professional growth, and ensure a healthy work-life balance. Here is some of what you can expect:

• Health and Wellness: Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy. Plus, access to company sponsored wellness programs and mental health resources, paid leave of absence for qualifying events and generous paid parental leave for both birthing and non-birthing parents.
• Financial Security: A competitive 401(k) plan with company match that vest immediately, financial planning services to help you secure your future, and corporate discount programs for goods and services.
• Work-Life Balance: Generous paid time off, flexible work hours, and flexible work arrangement options to help you balance your personal and professional life may be available.
• Professional Development: Opportunities for continuous learning and career advancement through training programs, mentorship, and tuition reimbursement.
• Recognition and Rewards: Recognition programs to celebrate achievements and contributions, including peer recognition, bonuses, awards, and special events.
• Community and Culture: A supportive work environment where everyone feels valued, and has a sense of belonging. Participate in team-building activities, volunteer opportunities, and company-sponsored events. Sustainability strategy that outlines our ambitions for how to run our company in a more sustainable way.
• Competitive Compensation: The total (hourly plus performance based incentive) compensation range for this position is $52,244 – $78,366. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.

Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 16,000 people and with products available in more than 143 countries, we are one of the world ´ s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.

Coloplast employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.

Coloplast is committed to a policy of Equal Employment Opportunity (EEO) which means we employ and promote individuals based on their merits, regardless of race, color, religion, sex, national origin, age, disability, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, status with regards to public assistance or any other protected classification.

Coloplast Group - Holtedam 1 - Humlebaek - DK 3050 - Denmark