Customer Support & Success Specialist

Warehance; United States; Remote; USD 60,000 - 85,000; Full time

Job summary

Warehance is seeking a Customer Success & Support Specialist who is collaborative, detail-oriented, and thrives on solving problems. You’ll work directly with customers to investigate issues, answer technical questions, and help them run their operations more efficiently.

We value analytical thinking, effective communication, and a genuine willingness to learn as you partner with product and engineering to resolve issues from first contact through to resolution.

Qualifications

• Analytical, personable and technically capable.
• Ask good questions, notice details and follow through.
• Willing and excited to learn new things.

Responsibilities

• Solve customer problems involving software, warehousing, and shipping
• Investigate root causes and explain solutions clearly
• Help customers get more out of Warehance
• Work with product and engineering to resolve issues
• Own problems from the first question through resolution

Skills

Analytical

People skills

Detail-oriented

Problem solving

Job description

Customer Success & Support Specialist Warehance helps businesses manage orders, inventory, shipping, and fulfillment. Weâre looking for someone who is good with people, sharp with details, and enjoys solving problems . Youâll work directly with customers, investigate issues, answer technical questions, and help them run their operations. We care about getting the answer right and seeing problems through.

What Youâll Do

• Solve customer problems involving software, warehousing, and shipping
• Investigate root causes and explain solutions clearly
• Help customers get more out of Warehance
• Work with product and engineering to resolve issues
• Own problems from the first question through resolution

Who You Are

Youâre analytical, personable, and technically capable. You ask good questions, notice details, and follow through. You donât need to know everything coming in, but you need to be willing and excited to learn.

Our values:

• Integrity: Be honest, accurate, and accountable.
• Craft / Excellence: Care about the details. Do good work.
• Passion: Bring energy and care to what you do.
• Curiosity: Dig deeper. Understand how things work.
• Generosity: Be helpful with your time, knowledge, and attention.