Customer Success Specialist — Hybrid Role

NAVEX; Houston (TX); Hybride; USD 30 000 - 36 000; Plein temps

Résumé du poste

NAVEX in Houston is seeking a Customer Support Specialist to act as the frontline for Customer Administrators, resolving product questions, guiding configurations, and troubleshooting issues. This hybrid role emphasizes active listening, problem-solving, and delivering high-quality service to ensure successful outcomes.

You will engage with technical and business stakeholders, manage escalations, and contribute to knowledge resources while growing within a supportive, high-performance team.

Qualifications

• Bachelor's degree in a related field or equivalent practical experience with 2+ years in customer service and software support.

Responsabilités

• Serve as a trusted advisor by understanding customer goals and desired outcomes
• Lead complex customer issues through diagnosis, resolution, and follow-up
• Adapt communication styles to effectively engage technical and business stakeholders
• Independently manage escalated customer situations and expectations
• Prioritize work based on customer impact, risk, and business needs
• Identify root causes, recurring trends, and opportunities for improvement
• Partner across teams to resolve issues and improve customer experiences
• Create and enhance knowledge resources, processes, and best practices
• Recommend scalable solutions that improve operational efficiency and customer outcomes
• Share expertise and mentor peers to strengthen team capabilities

Formation

Bachelor's degree in a related field

Outils

Salesforce

Windows

Microsoft Office

Description du poste

NAVEX in Houston is seeking a Customer Support Specialist to act as the frontline for Customer Administrators, resolving product questions, guiding configurations, and troubleshooting issues. This hybrid role emphasizes active listening, problem-solving, and delivering high-quality service to ensure successful outcomes.

You will engage with technical and business stakeholders, manage escalations, and contribute to knowledge resources while growing within a supportive, high-performance team.