Customer Support Specialist — Warranty & Service

Techtronic Industries - TTI; Anderson (SC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Tuition assistance

401(k)

Medical/dental/vision coverage

Vacation and holidays

Job summary

A global leader in power tools and accessories is seeking a Customer Support Associate in Anderson, SC. This role involves responding to customer inquiries about policies and procedures, handling warranty issues, and providing exceptional service under pressure. Candidates should have a high school education and at least one year of relevant customer service experience. Skills in Microsoft Word and Excel are essential. This position offers competitive wages and a comprehensive benefits package.

Qualifications

• Minimum one year of customer service or call center experience.
• Ability to communicate well with callers.
• Ability to satisfy consumers with minimal management intervention.

Responsibilities

• Respond to consumer calls regarding policies and procedures.
• Verify warranty coverage for all callers.
• Provide direction regarding warranty and service.

Skills

Strong written and verbal skills

Excellent phone skills

Ability to handle high stress situations

Proficient with Microsoft Word and Excel

Education

High School Education or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

A global leader in power tools and accessories is seeking a Customer Support Associate in Anderson, SC. This role involves responding to customer inquiries about policies and procedures, handling warranty issues, and providing exceptional service under pressure. Candidates should have a high school education and at least one year of relevant customer service experience. Skills in Microsoft Word and Excel are essential. This position offers competitive wages and a comprehensive benefits package.