Customer Support Specialist US (Remote)

QT Communications Technology; Jersey City (NJ); Remote; USD 35,000 - 50,000; Full time

Job summary

QT Communications Technology is seeking a Customer Service Specialist to join their dynamic team in Jersey City. The ideal candidate will exemplify a commitment to exceptional customer service, demonstrating strong analytical skills while managing customer queries efficiently. Responsibilities include responding to inquiries through various channels and ensuring ongoing customer satisfaction. Candidates should possess excellent communication abilities and be open to providing training for new team members.

Qualifications

• Experience in customer service preferred.
• Ability to maintain a positive attitude and build relationships.
• Superb written and verbal communication skills.

Responsibilities

• Respond to customer queries via multiple channels.
• Liaise with colleagues to find solutions.
• Provide training to new customer service agents.

Skills

Time Management

Customer Service

Problem Solving

Communication

Judgment

Education

High School Diploma or GED

Bachelor's Degree in Business or Communications

Tools

Zendesk

Salesforce Sales Cloud

Job description

We are searching for a friendly and highly analytical customer service specialist to join our customer care team. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, and provide training to new hires.

A top-notch Customer Service Specialist will demonstrate excellent time management skills and be passionate about customer service and self-improvement. Ideal candidates should be great brand ambassadors who are willing to go the extra mile to ensure customer satisfaction.

Customer Service Specialist Responsibilities:

• Promptly responding to customer queries via email, live chat, video, phone, and social media channels.
• Immediately escalating serious complaints or issues that you are not equipped to deal with.
• Liaising with colleagues or managers to find the best solutions to customers issues.
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
• Maintaining a polite, helpful, and professional manner at all times.
• Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
• Familiarizing yourself with new products and services as they are introduced.
• Attending workshops and meetings as required.
• Providing training to new customer service agents.
• Respecting client confidentiality at all times.

Customer Service Specialist Requirements:

• High school diploma or GED.
• Bachelors degree in business, communications, or a related field may be advantageous.
• Practical experience with help desk software, such as Zendesk, and CRM software, such as salesforce sales cloud, may be required.
• Previous experience in a customer service role is preferred.
• The ability to respond appropriately under pressure.
• Sound judgment and excellent problem-solving skills.
• The ability to speak a second language may be advantageous.
• A positive attitude and the ability to build relationships with clients.
• The flexibility to work irregular hours, when required.
• Superb written and verbal communication skills.