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Customer Support Specialist II

Mosaic Health

United States

Remote

USD 40,000 - 45,000

Full time

3 days ago

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Job summary

Mosaic Health is seeking a Customer Support Specialist II to join their team. This role requires excellent communication skills, problem resolution abilities, and organizational skills to support healthcare services. Successful candidates will undergo a six-week training and must have a commitment to customer satisfaction and service quality.

Benefits

Paid time off

Paid holidays

Employer contributions for HSA accounts

Tuition assistance

Matching 401(K)

Qualifications

1-2 years experience in customer support, preferably in healthcare.
Able to maintain 100% attendance during training.
Experience in medical billing and claims is a plus.

Responsibilities

Respond to inquiries through various channels.
Resolve customer service and healthcare navigation issues.
Manage case backlog and document interactions in Salesforce.

Skills

Strong communication skills

Problem resolution

Organizational skills

Tech savvy

Education

High school diploma or higher

Tools

Salesforce Service Cloud

Google Suite

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Job Description Summary

apree health is hiring full-time Customer Support Specialists to join our Customer Support team in our Sandy, UT office. We are looking for motivated individuals with experience in the rapid-growth healthcare & technology industry. This job is vital to the success of our products, and it demands a relentless customer focus, strong teamwork capabilities, and a keen interest in the intricacies of technology products.

How Will You Make An Impact & Requirements

Customer Support Specialist II

Must be able to start on July 14, 2025 and be present for all training for the following six weeks. Training is fully paid.

Only candidates available to work Monday through Friday between 5:45 AM - 7:00 PM MST will be considered. Shifts will be assigned after training. Must complete 6 weeks of training with 100% attendance.

apree health is on a mission to build the first integrated health network that combines data-driven personalization, a coordinated care model, and aligned incentives to unlock value and make life better for those we serve. Our health navigation platform connects with hundreds of health vendors, benefits resources, and plan designs, giving rise to the world’s first comprehensive app for all health needs.

Responsibilities

Respond to inquiries via email, phone, live chat, asynchronous messaging, etc.
Provide support for appointment scheduling, account access, benefits, programs, incentives, find care, health screening, company sweepstakes, and more.
Take ownership of resolving customer service and healthcare navigation issues
Takes ownership of quality, efficiency, casing, productivity, and other standards of world class service
Keep customer information confidential and in compliance with HIPAA regulations
Manages case backlog attentively and documents each interaction in Salesforce
Exercises problem resolution skills when handling customer concerns using various internal tools
Makes out outbound calls, including appointment scheduling with providers, and other related duties as assigned
Willingness to work occasional overtime. The typical schedule is Monday through Friday and covers shifts starting as early as 5:45 AM MST and the last shift ends at 7 PM MST

Qualifications

1 - 2 years of experience in customer support with an emphasis on healthcare, wellness, and medical billing and claims
appointments, strong organizational skills, and the ability to solve problems.
Medical office experience preferred but not required
Two years of proven customer service and/or patient care experience
Strong communication skills, both verbal and written
Tech savvy- the ability to use and navigate members with our mobile technology
Able to maintain 100% attendance throughout 6 weeks of training and excellent attendance beyond training
Positive, friendly, and professional demeanor with customers
Adept at juggling multiple tasks and customer support requests at the same time
Familiarity with Salesforce Service Cloud and Google Suite is a plus
Must be able to work 40 hours per week; Requires sitting, standing, talking or listening on the phone
Spanish speaking and writing skills are a plus

At apree health our vision is to transform lives through better health. The apree health culture values and celebrates different backgrounds, perspectives, and points of view. We believe our diversity helps drive creativity and innovation. We strive to make everyone feel included, valued, and engaged; enable them to do their best work; and build their careers here at apree health. That is why diversity and inclusion are more than just words to us. Rather, they are a commitment to a culture where employees feel respected and empowered to share their ideas and deliver the best results.

What You’ll Love About Working Here

Fun, friendly, and unique culture – Bring your whole self to work every day!
Paid time off & paid holidays
Employer contributions for HSA accounts
Tuition assistance
Matching 401(K)

Location: US- Remote

Compensation: $20/hr. - $25/hr. & bonus eligible

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Hospitals and Health Care

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