CUSTOMER SERVICE ASSOCIATE IV

Lensa; United States; Remote; USD 46,000 - 71,000; Full time

Job summary

Join a leading global technology company as a Customer Service Associate IV. In this fully remote role, you'll enhance customer relationships and ensure satisfaction through effective communication and service management. We're seeking candidates with strong problem-solving skills and experience in customer service operations.

Benefits

Health insurance

401(k)

Paid time off

Employee stock purchase plan

Disability and life insurance

Qualifications

• 4+ years related work experience required.
• High school diploma or equivalent is mandatory.
• AA degree or equivalent preferred.

Responsibilities

• Manage backlog orders and communicate late deliveries.
• Investigate credit/debit requests and issue adjustments as needed.
• Answer technical queries using online references.

Skills

Customer relationship management

Problem-solving

Communication

Education

High school diploma or equivalent

AA degree or equivalent

Job description

Lensa is the leading career site for job seekers at every stage of their career. Our client, TE Connectivity, is seeking professionals. Apply via Lensa today!

CUSTOMER SERVICE ASSOCIATE IV

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

What Your Background Should Look Like

Strengthens customer relationships by acting as a liaison between customer and any internal points of contact.

Responsibilities

• Managing backlog orders and open orders; communicating late deliveries to the customer and internal teams as required.
• Investigating credit and debit requests and queries to issue credit/debit as necessary.
• Answering technical queries from customers using online technical references and to offer alternatives using available resources.
• Driving corrective actions and improvement projects that will raise customer satisfaction levels.
  
  

Education And Experience

• Requires 4 or more years of related work experience.
• High school diploma or equivalent.
• Completion of an AA degree or equivalent is preferred.
  
  

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

About Te Connectivity

TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn (https://www.linkedin.com/company/te-connectivity/) ,Facebook (https://www.facebook.com/teconnectivity/) ,WeChat, (http://www.te.com.cn/chn-zh/policies-agreements/wechat.html) Instagram andX (formerly Twitter). (https://twitter.com/TEConnectivity)

Compensation

• Competitive base salary commensurate with experience: $46,800 -$70,200 (subject to change dependent on physical location)
• Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
• Total Compensation = Base Salary + Incentive(s) + Benefits
  
  

Benefits

• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.
  
  

EOE, Including Disability/Vets

IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD

TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com . If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.

Location:

remote, CA, US, 17057

City: remote

State: CA

Country/Region: US

Travel: None

Requisition ID: 135980

Alternative Locations:

Function: Customer Service

TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Lensa by 2x

Sign in to set job alerts for “Customer Service Specialist” roles.

Call Center Representative- FULLY REMOTE

United States $48,000.00-$70,000.00 1 week ago

United States $31,200.00-$78,600.00 2 weeks ago

Seasonal Customer Care Representative, Remote Customer Care - Amazon Pharmacy

Full-Time Remote Call Center Representative

Remote Healthcare Call Center Representative

San Francisco, CA $22.00-$23.00 2 weeks ago

Seasonal Customer Care Representative, Remote Customer Care - Amazon Pharmacy

United States $40,000.00-$45,000.00 1 week ago

Remote Call Center Customer Service Representative

Remote Customer Support Agent (Freelance, US-based)

Remote Call Center Customer Service Representative - Medicaid Member Support

Remote Customer Service Agent (Work at Home)

Customer Service Representative - Remote

Customer Experience Specialist - Corporate Payment Services

Customer Experience Associate I - Remote

Customer Service Representative - CCC Mountain/Pacific Time Zones

Remote Call Center Customer Service Representative

United States $40,000.00-$55,000.00 1 week ago

Customer Service Representative - Remote

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.