Customer Support Specialist

Blue Cross & Blue Shield of Mississippi; Flowood (MS); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Benefits package

Job summary

Blue Cross & Blue Shield of Mississippi in Flowood, MS is seeking a Customer Support Specialist (CSS) to deliver high-quality service to members seeking guidance across myBlue, pharmacy, enrollment, billing, benefits and claims inquiries. This role is 100% onsite in Flowood with no remote capacity.

The CSS ensures a connection with each interaction and provides information tailored to individual healthcare needs, aiming for first call resolution.

Qualifications

• Bachelor’s degree with a 3.0 GPA minimum.
• Proficient computer skills and ability to complete all levels of the call center training program.
• Excellent active listening and communication skills.

Responsibilities

• Provide quality service to members seeking guidance on myBlue, pharmacy, enrollment, billing, benefits and claims inquiries.
• Research issues effectively to ensure first call resolution.
• Tailor information to customers' individual healthcare needs.

Skills

Active listening

Communication

Education

Bachelor's degree

GPA 3.0 or higher

Job description

This role is 100% onsite in Flowood, MS. There is no remote capacity.

The Customer Support Specialist (CSS) is accountable for providing quality service to customers seeking direction, information or assistance by conducting effective research on matters related to myBlue, pharmacy, enrollment, billing, benefits and claims inquiries to ensure first call resolution is achieved.

This position is responsible for ensuring a connection is made with each customer interaction to assist the customer with their initial concern and provide information tailored to their individual healthcare needs.

Job-Specific Requirements:

• Must have a Bachelor’s degree with at least a 3.0 GPA.
• Must have proficient computer skills and be able to successfully complete all levels of the call center training program.
• Excellent active listening skills in order to clearly understand members’ issues.
• Must possess excellent communication skills to ensure a professional company image is projected at all times.

Blue Cross & Blue Shield of Mississippi is an Equal opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We offer a comprehensive benefits package that is worth approximately one-third of the salary compensation. Our benefits program is among the best in the health care field. We are looking for employees who can bring their experience, expertise and dedication to work for our customers.