Customer Support Specialist – Tech Help & Scheduling

Acorn Stairlifts, Inc.; Sky Lake (FL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

401(k) match

Life Insurance

Disability Insurance

Paid time off

Job summary

Acorn Stairlifts, Inc. is seeking a Customer Support Agent to provide outstanding customer service and basic technical support to our customers.

This on-site, full-time role in Orlando, FL requires strong communication and problem-solving skills and the ability to manage warranty, parts orders, and scheduling. The ideal candidate has 2–4 years of related experience, proficient Windows skills, and a customer-focused mindset.

Qualifications

• 2–4 years of customer support or related experience, OR equivalent combination of education and experience.

Responsibilities

• Serve as the primary point of contact for customer and dealer inquiries.
• Resolve customer concerns with professionalism and empathy.
• Provide basic technical assistance and elevate complex issues.
• Document customer interactions and complete incident reports.
• Confirm service appointments and coordinate daily scheduling.
• Assist customers with parts orders and service call scheduling.
• Determine warranty coverage and support accurate invoicing or collections.
• Identify recurring service issues and elevate when necessary.
• Process RMAs and respond to voicemail and email support requests.
• Follow all safety, security, and company procedures.

Skills

Windows proficiency

Typing skills

Communication skills

Customer focus

Active listening

Troubleshooting

Teamwork

Reliability

Job description

Acorn Stairlifts, Inc. is seeking a Customer Support Agent to provide outstanding customer service and basic technical support to our customers.

This on-site, full-time role in Orlando, FL requires strong communication and problem-solving skills and the ability to manage warranty, parts orders, and scheduling. The ideal candidate has 2–4 years of related experience, proficient Windows skills, and a customer-focused mindset.