Customer Support Agent

Acorn Stairlifts, Inc.; Sky Lake (FL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

401(k) match

Life Insurance

Disability Insurance

Paid time off

Job summary

Acorn Stairlifts, Inc. is seeking a Customer Support Agent to provide outstanding customer service and basic technical support to our customers.

This on-site, full-time role in Orlando, FL requires strong communication and problem-solving skills and the ability to manage warranty, parts orders, and scheduling. The ideal candidate has 2–4 years of related experience, proficient Windows skills, and a customer-focused mindset.

Qualifications

• 2–4 years of customer support or related experience, OR equivalent combination of education and experience.

Responsibilities

• Serve as the primary point of contact for customer and dealer inquiries.
• Resolve customer concerns with professionalism and empathy.
• Provide basic technical assistance and elevate complex issues.
• Document customer interactions and complete incident reports.
• Confirm service appointments and coordinate daily scheduling.
• Assist customers with parts orders and service call scheduling.
• Determine warranty coverage and support accurate invoicing or collections.
• Identify recurring service issues and elevate when necessary.
• Process RMAs and respond to voicemail and email support requests.
• Follow all safety, security, and company procedures.

Skills

Windows proficiency

Typing skills

Communication skills

Customer focus

Active listening

Troubleshooting

Teamwork

Reliability

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Support Agent

Regular Full-Time Orlando, FL, US

Customer Support Agent – Full-Time (On-Site)

***To be successful in this position requires proper phone skills of a traditional customer service role but also it is helpful to have mechanical aptitude.***

Join Our Growing Team at Acorn Stairlifts!

Acorn Stairlifts is seeking a Customer Support Agent to provide outstanding customer service and technical support to our customers. If you excel in fast-paced environments, enjoy problem-solving, and have strong communication skills, this is a great opportunity to grow your career with a leading industry company.

What You’ll Do

• Serve as the primary point of contact for customer and dealer inquiries
• Resolve customer concerns with professionalism and empathy
• Provide basic technical assistance and elevate complex issues
• Document customer interactions and complete incident reports
• Confirm service appointments and coordinate daily scheduling
• Assist customers with parts orders and service call scheduling
• Determine warranty coverage and support accurate invoicing or collections
• Identify recurring service issues and elevate when necessary
• Process RMAs and respond to voicemail and email support requests
• Follow all safety, security, and company procedures

What We’re Looking For

• Proficient in Microsoft Windows; strong typing skills
• Excellent verbal and written communication
• Customer-focused mindset with strong listening skills
• Ability to handle difficult situations with professionalism
• Strong analytical and troubleshooting abilities
• Team-oriented, adaptable, and able to work in a changing environment
• Reliable with strong work ethic and schedule adherence

Education & Experience

• 2–4 years of customer support or related experience, OR
• Equivalent combination of education and experience

Physical & Work Requirements

• Ability to occasionally lift up to 10 lbs
• Primarily a desk-based role with regular sitting, speaking, and listening
• Moderate office noise level
• Reasonable accommodations available

What We Offer

• Enrollment in company 401(k) program, with company match
• Company-paid Life Insurance + Short- and Long-Term Disability
• 7 paid holidays + 10 days paid time off annually; paid time off increases to 15 days annually after 2 years
• A supportive, energetic workplace where success is celebrated

Employing more than 1,700 people worldwide, Acorn Stairlifts is the world’s largest independent manufacturer and supplier of stairlifts, with operations in over 84 countries. We are committed to improving customer mobility and independence—one lift at a time.