Solutions Support Engineer, Brazil

Wizinc; United States; Remote; USD 21,000 - 32,000; Full time

Benefits offered by this job

Remote work

Job summary

Wizinc in Brazil is seeking a customer-facing engineering specialist to troubleshoot cloud & Kubernetes issues. You will design automation, assist customers, and participate in on-call rotations to support cloud environments.

Expect strong Linux, scripting, and cross-team collaboration skills, with 5+ years in tech support or sysadmin and 2+ years in cloud platforms. The role follows Brazil hours and remote work setup.

Qualifications

• 5+ years in customer-facing technical support or system administration.
• 2+ years working with cloud platforms such as AWS, Azure, or GCP.
• 1+ years deploying and managing production Kubernetes clusters.
• Ability to read or debug code in Java, Python, Shell, JavaScript, or JSON.
• Comfort with Linux environments and command-line tools.

Responsibilities

• Own and resolve customer technical issues through structured troubleshooting, collaboration, and transparent communication across teams.
• Identify cases that require escalation and coordinate incident management requests with product and engineering.
• Support customers through debugging, networking diagnostics, system administration, and documentation updates.
• Design and implement automation-driven solutions that scale the support function.
• Participate in an on-call rotation covering after-hours, holidays, and weekends.

Skills

Cloud platforms

Kubernetes

Automation scripting

English proficiency

Linux

Tools

Kubernetes

AWS

Azure

GCP

Job description

Role overview

Join a global technical support team helping customers secure their cloud and AI-driven environments. This is a customer-facing engineering position focused on troubleshooting complex issues across cloud platforms and Kubernetes deployments, with a heavy emphasis on automation and scripting to scale the support offering.

The role is based in Brazil and requires working hours aligned to 10am-7pm BRT.

Responsibilities

• Own and resolve customer technical issues through structured troubleshooting, collaboration, and transparent communication across teams.
• Identify cases that require escalation and coordinate incident management requests with product and engineering.
• Support customers through debugging, networking diagnostics, system administration, and documentation updates.
• Design and implement automation-driven solutions that scale the support function.
• Participate in an on-call rotation covering after-hours, holidays, and weekends.

Requirements

• Native Brazilian speaker with strong written and spoken English.
• 5+ years of hands-on experience in customer-facing technical support or system administration.
• 2+ years working with cloud platforms such as Azure, AWS, or GCP.
• 1+ years of experience deploying and managing production-grade Kubernetes clusters.
• Ability to read or debug code in Java, Python, Shell, JavaScript, or JSON.
• Comfort with Linux environments and command-line tools.

Nice to have

• Familiarity with DevOps tooling, REST APIs or GraphQL, basic web technologies (HTTP, HTML, DNS), and networking fundamentals including TCP/IP, VPNs, VLANs, and load balancing.
• Understanding of relational databases.

Benefits and work setup

• Remote position within Brazil with set working hours (10am-7pm BRT).