Customer Support

Bat City Promotions; Austin, Northern (TX, KY); Hybrid; USD 25,000 - 30,000; Full time

Job summary

Bat City Promotions is seeking a dedicated Customer Support professional in Austin to handle inquiries across phone, email, and in-person interactions, delivering friendly and efficient solutions to customer concerns.

You will maintain knowledge of products and services, track feedback, and collaborate with sales and marketing to ensure a seamless customer journey. Prior customer service experience is a plus, and strong communication is essential.

Qualifications

• Experience in customer service is a plus.
• Familiarity with product knowledge helps to resolve inquiries quickly.

Responsibilities

• Handle inquiries via phone, email, and in-person interactions.
• Provide clear, friendly, and efficient solutions to customer concerns.
• Maintain knowledge of products and services to support customer needs.
• Track and report customer feedback to help improve the experience.
• Collaborate with sales and marketing to ensure a seamless customer journey.

Skills

problem-solving

customer-first mindset

communication

active listening

calm under pressure

organized

reliable

detail-oriented

Job description

At Bat City, we value connection—and that extends to every customer interaction. Our Customer Support team makes sure clients and customers alike feel heard, supported, and valued, whether that’s answering questions, resolving issues, or providing product knowledge.

What You’ll Do:

• Handle inquiries via phone, email, and in-person interactions
• Provide clear, friendly, and efficient solutions to customer concerns
• Maintain knowledge of products and services to support customer needs
• Track and report customer feedback to help improve the experience
• Collaborate with sales and marketing to ensure a seamless customer journey

What We’re Looking For:

• Strong problem-solving skills and a customer-first mindset
• Excellent communication and active listening abilities
• Ability to stay calm and professional under pressure
• Organized, reliable, and detail-oriented
• Previous customer service experience is a plus