Customer Support Specialist - Remote Then Onsite (NJ)

Chefman; United States; Hybrid; USD 42,000 - 62,000; Full time

Job summary

Chefman designs and sells kitchen appliances and smart cooking products. The customer support role provides timely responses to inquiries across phone, email, chat, and social media.

Initially remote with a transition to in-office in Mahwah, NJ within 12 months; a quiet home workspace and reliable internet are required during remote work. Salesforce or similar CRM experience is preferred, and commuting to the Mahwah office for training may be necessary.

Qualifications

• Minimum of two years of customer support experience.
• Must live within commuting distance of Mahwah, NJ.
• Experience with Salesforce or similar CRM is preferred.
• The role starts remote with a transition to in-office within 12 months.
• A quiet home workspace and reliable internet connection are required while remote.
• The candidate must be comfortable commuting to the Mahwah office for training and meetings.

Responsibilities

• Provide timely responses to customer inquiries via phone, email, chat, and social media.
• Investigate and resolve product issues, including recalls, warranty, and returns.
• Maintain accurate records of customer interactions and collaborate with the team.

Skills

Customer service

Tools

Salesforce

Job description

Chefman designs and sells kitchen appliances and smart cooking products. The customer support role provides timely responses to inquiries across phone, email, chat, and social media.

Initially remote with a transition to in-office in Mahwah, NJ within 12 months; a quiet home workspace and reliable internet are required during remote work. Salesforce or similar CRM experience is preferred, and commuting to the Mahwah office for training may be necessary.