Customer Support Representative

Chefman & CHEF iQ; Mahwah (NJ); Hybrid; USD 25,000 - 30,000; Full time

Job summary

Chefman & CHEF iQ is seeking a Customer Support Representative based in the U.S. within commuting distance of our Mahwah, New Jersey office.

The role starts remotely with a plan to move to the Mahwah office within 12 months, and the candidate should be comfortable training onsite as needed. You will provide support through email, chat, and social media, maintain records, and resolve issues related to Chefman and CHEF iQ products.

Qualifications

• Minimum two years of customer support experience.

Responsibilities

• Provide timely responses to customer inquiries via email, chat, and social media.
• Review, investigate, and resolve customer issues to maintain satisfaction.
• Maintain accurate records of interactions and resolutions.
• Address recalls, warranty questions, returns, and terms of sale.
• Diagnose and resolve product issues for Chefman and CHEF iQ.
• Prioritize and manage support cases; collaborate with team.
• Attend training and meetings at the Mahwah office as required.

Skills

Customer support

CRM systems (Salesforce)

Multichannel communication

English proficiency

Time management

Job description

We are looking for a Customer Support Representative who is based in the U.S. and within commuting distance of our Mahwah, New Jersey office. This position will begin as a remote role, with the expectation that it will transition to an in-office position within the next 12 months. The selected candidate must be comfortable commuting to the Mahwah office for training, meetings, and future regular onsite work.

The role will provide customer support through email, chat, and social media. A quiet home workspace and reliable internet connection are required while working remotely.

Responsibilities

• Provide timely and effective responses to customer inquiries through phone, email, chat, and social media.
• Review, investigate, and resolve customer issues to maintain high customer satisfaction.
• Maintain accurate records of customer interactions and resolutions.
• Address product recalls, warranty questions, returns, and terms of sale.
• Diagnose and resolve issues related to Chefman and CHEF iQ products.
• Manage and prioritize support cases and follow up as needed.
• Collaborate with the Customer Service Manager and team to maintain high service standards.
• Participate in training, meetings, and team sessions at the Mahwah office as required.

Qualifications

• Must live within reasonable commuting distance of Mahwah, New Jersey.
• Must be comfortable transitioning to an in-office role within the next 12 months.
• Minimum of two years of customer support experience.
• Experience with Salesforce or a similar CRM platform is preferred.
• Spanish-speaking ability is a plus.
• Strong English reading and writing skills.
• Friendly, professional, and customer-focused communication style.
• Ability to work effectively in a fast-paced environment.
• Strong multitasking, prioritization, and time-management skills.
• Tech-savvy and able to quickly learn product connectivity and troubleshooting.
• Knowledge of Windows, networking, standard PC hardware, Microsoft Office, and common software.
• Quiet home workspace and reliable internet connection.

Hourly Pay Range (commensurate with experience)

$18 - $22 USD