Customer Support Specialist - REMOTE - Arkansas, United States

SCM Services d’assurances; Arkansas; Remote; USD 19,000 - 28,000; Full time

Job summary

ClaimsPro LP - International Programs Group in Arkansas is seeking a Remote Customer Support Specialist to join our team. This full-time, remote position supports client claims and maintains databases.

You will answer calls, set up new claims, provide follow-up, and collaborate with team members. Candidates should have 1-2 years of related experience and a High School Diploma; a bachelor’s degree is preferred.

Qualifications

• ~1-2 years relatable customer support experience
• ~ High School Diploma or Equivalent required
• ~ Bachelor’s degree is preferred

Responsibilities

• Provides administrative support for client claims
• Maintains Claim Databases
• Sets up all new claims within the required time frame
• Answer all phone calls for client programs
• Provides follow up to all open claims in client systems and claim files
• Fills in on other programs when needed
• Attends monthly team meetings
• Other duties as assigned

Skills

Customer support experience

Education

High School Diploma or Equivalent

Bachelor’s degree

Tools

Microsoft Office

Job description

Company:ClaimsPro LP - International Programs GroupCustomer Support Specialist - REMOTE - Arkansas, United States

We are seeking a Full Time Customer Support Specialist to join our team in Arkansas! This is a remote based position.

Reporting to the Specialty Group Team Lead, the Customer Support Specialist is responsible for certain programs and the day-to-day upkeep of claims.

IPG works in the contiguous 48 states, Hawaii, and Puerto Rico handling a variety of claims including, but not limited to auto physical damage, inland marine cargo, dealers' open lot, property damage (commercial and homeowners) and general liability.

Job Responsibilities

• Provides administrative support for client claims
• Maintains Claim Databases
• Sets up all new claims within the required time frame
• Answer all phone calls for client programs
• Provides follow up to all open claims in client systems and claim files
• Fills in on other programs when needed
• Attends monthly team meetings
• Other duties as assigned

Qualifications, Education and/or Experience

• ~1-2 years relatable customer support experience
• ~ High School Diploma or Equivalent required
• ~ Bachelor’s degree is preferred

Computer Skills

• ~ Proficient in Microsoft Office

Competencies

• Strong writing skills and proper use of grammar to document claim file notes clearly with all communications and activities that occur during of handling the claim.
• Excellent time management skills
• Strong Communicator (verbal and written)
• Ability to multi-task and handle high volume of concurrent tasks
• Work collaboratively with others inside and outside the company

Environment/Working Conditions

• Only US residents will be considered
• Dynamic environment with tight deadlines, number and changing priorities
• All prospective employees must pass a background check
• Office environment including prolonged periods of computer use
• Remote working, but may be called into work in the office temporarily or permanently at any time

Compensation

Hourly Rate of Pay: $17 USD per hour

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.