Claims Representative - Remote - St Louis, Missouri, United States

ClaimsPro LP; St. Louis (MO); Remote; USD 52,000 - 76,000; Full time

Job summary

ClaimsPro LP – International Programs Group seeks a Claims Representative for a remote role in St. Louis, MO. You will investigate and settle personal property damage claims, communicating clearly with insureds and coordinating with storage facilities under state guidelines.

Requirements include 1–2 years of related experience, a high school diploma, and proficiency in Microsoft Office. Licensing in applicable states is required where necessary.

Qualifications

• 1-2 years relatable claims representative experience.
• High School Diploma or Equivalent required.
• Experience with variety of insurance policies a plus.
• Certificates, Licenses, Registrations Able to be licensed in states where necessary.

Responsibilities

• Initiate the investigation of new claims.
• Make coverage decisions based on the Named Peril Policies.
• Evaluate settlements of personal property damage as appropriate.
• Establish contact with the insured and storage facility within established protocol.
• Recognize coverage issues and bring them to the attention of the supervisor.
• Develop basic understanding of all entities under this program and their certificates and policies.
• Recognize state specific laws and claims regulations throughout the United States to ensure proper compliance in claims investigation including sending and securing proper documentation.
• Respond to time sensitive material including department of insurance complaints.
• Manage a diary system to review and resolve claims within state and client guidelines.
• Maintain state license by completing continuing education coursework and/or work towards a claims designation.
• Other duties assigned by the claim’s supervisor.

Skills

Analytical thinking

Strong writing

Communication

Time management

Multitasking

Teamwork

Attention to detail

Education

High School Diploma or Equivalent

Licenses/Certifications (as required)

Tools

Microsoft Office

Job description

Company: ClaimsPro LP - International Programs Group Claims Representative - Remote - St Louis, Missouri, United States Reporting to a Claims Supervisor, the Claims Representative is responsible for investigating and settling personal property damage claims, with an emphasis on strong communication and customer service, while utilizing state specific guidelines. IPG works in the contiguous 48 states, Hawaii, and Puerto Rico, handling a variety of claims including, but not limited to auto physical damage, inland marine cargo, dealers' open lot, property damage (commercial and homeowners) and general liability.

Job Responsibilities

• Initiate the investigation of new claims
• Make coverage decisions based on the Named Peril Policies
• Evaluate settlements of personal property damage as appropriate.
• Establish contact with the insured and storage facility within established protocol.
• Recognize coverage issues and bring them to the attention of the supervisor.
• Develop basic understanding of all entities under this program and their corresponding certificates and policies.
• Recognize state specific laws and claims regulations throughout the United States to ensure proper compliance in claims investigation including sending and securing proper documentation.
• Respond to time sensitive material including but not limited to department of insurance complaints.
• Manage a diary system to systematically review and resolve claims within the specified state and client compliance guidelines.
• Maintain state license by completing continuing education coursework and/or work towards a claims designation.
• Other duties assigned by the claim’s supervisor.
• Duties may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

Qualifications, Education and/or Experience

• 1-2 years relatable claims representative experience
• High School Diploma or Equivalent required
• Computer Skills Proficiency in Microsoft Office
• Experience with variety of insurance policies a plus
• Certificates, Licenses, Registrations Able to be licensed in states, countries where necessary

Competencies:

• Use of clear, rational, thinking supported by evidence to audit fees of independent adjusters, appraisers, and other vendors to properly manage and pay expense invoices.
• Strong writing skills and proper use of grammar to prepare written status reports for the principal.
• Document claim files note clearly with all communications and activities that occur during the handling of the claim using factual and objective information.
• Ability to plan and exercise conscious control over the amount of time spent on specific activities.
• Strong Communicator (verbal and written)
• Ability to multi-task and handle high volume of concurrent tasks
• Work collaboratively with others inside and outside the company

Environment/Working Conditions:

• Only US residents will be considered
• Dynamic environment with tight deadlines with several changing priorities
• All prospective employees must pass a background check
• Office environment including prolonged periods of computer use
• Remote working, but may be called into work in the office temporarily or permanently at any time
• This is a salaried based role

We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies do not contact our employees or managers directly to present candidates. Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates #IPG

In the rapidly evolving world of risk management services, Davies has distinguished itself as a leader in innovation and excellence. As Canada’s largest privately owned provider of insurance services, our position at the forefront of the industry has been possible due to the quality of our personnel and the depth of their technical abilities. We recruit, train, educate, and support the best and the brightest and we empower them with the tools and technology that they require to provide clients with the highest quality of service. Our firm commitment to continuous learning animates every branch of our organization and drives our success. We work with passion and dedication, and we never compromise on our quest for excellence. Come join the Davies experience! Note: Davies and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.