Remote Customer Support Specialist | Troubleshooter

Quik Hire Staffing; United States; Remote; USD 42,000 - 66,000; Full time

Job summary

Quik Hire Staffing is seeking a Customer Support Specialist (Remote) to provide direct support to customers using the Micro1 platform. This full-time role offers remote work with the ability to handle inquiries via chat, email, and tickets while guiding users with clear steps.

Ideal candidates have prior customer support experience, proficiency with ticketing systems and CRM tools, and excellent English communication.

Qualifications

• At least some experience in customer support or a related field.
• Familiarity with ticketing systems and CRM tools.
• Strong written and verbal English communication skills.
• Ability to work independently and manage time effectively.
• Basic technical troubleshooting abilities.

Responsibilities

• Respond to customer inquiries via chat, email, and tickets in a timely manner.
• Troubleshoot technical issues related to the Micro1 platform with clear steps.
• Document customer interactions and maintain accurate records in the support system.
• Escalate complex issues to the appropriate team when necessary.
• Monitor and track support tickets to ensure timely resolution.

Skills

Customer support experience

CRM tools

English communication

Time management

Technical troubleshooting

Tools

Ticketing systems

CRM tools

Job description

Quik Hire Staffing is seeking a Customer Support Specialist (Remote) to provide direct support to customers using the Micro1 platform. This full-time role offers remote work with the ability to handle inquiries via chat, email, and tickets while guiding users with clear steps.

Ideal candidates have prior customer support experience, proficiency with ticketing systems and CRM tools, and excellent English communication.