Customer Support Specialist - Regional Hiring

Freddie Mac; Clemson (SC); Remote; USD 30,000 - 40,000; Full time

Job summary

A leading company in customer service solutions is seeking remote customer service representatives. This role provides flexibility in scheduling, paid training, and opportunities for professional development within a supportive environment. Ideal candidates should have strong communication skills and a high school diploma. Experience in customer service is preferred but not mandatory.

Benefits

Flexible schedule options

Paid time off

Access to telehealth benefits

Professional development opportunities

Paid training provided

Qualifications

• Must be at least 18 years of age and authorized to work in the US.
• U.S. resident (excluding a few states).
• Prior customer service or call center experience is a plus.

Responsibilities

• Answer inbound calls and assist customers with questions or concerns.
• Document and resolve customer needs accurately.
• Follow established communication and case handling protocols.

Skills

Strong communication

Active listening

Education

High school diploma or GED

Job description

Employer Industry: Customer Service Solutions

Why consider this job opportunity:
- Remote position offering the flexibility to work from your designated workspace
- Paid training provided after client certification
- Flexible schedule options for better work-life balance
- Opportunities for career advancement within the organization
- Paid time off and access to telehealth benefits
- Professional development in a supportive and collaborative environment

What to Expect (Job Responsibilities):
- Answer inbound calls and assist customers with questions, concerns, or product/service issues
- Use provided tools to document and resolve customer needs accurately
- Follow established protocols for communication and case handling
- Participate in required certification courses to qualify for client assignments
- Maintain performance targets in quality, communication, and efficiency

What is Required (Qualifications):
- High school diploma or GED required
- Must be at least 18 years of age
- Authorized to work in the United States
- U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)
- Strong communication and active listening skills

How to Stand Out (Preferred Qualifications):
- Prior customer service or call center experience is a plus
- Spanish language skills are a bonus

#CustomerService #RemoteWork #CareerAdvancement #FlexibleSchedule #PaidTraining

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