Bi-Lingual Customer Care Central Sales Specialist (Remote)

Freddie Mac; Greenville (SC); Remote; USD 30,000 - 40,000; Full time

Job summary

Freddie Mac is seeking a customer service representative in the Consumer Financial Services industry. The role focuses on assisting customers with their loan applications while achieving sales goals in a supportive workplace that offers flexible hours, competitive wages, and numerous benefits.

Benefits

401(k) savings plan with company match

Generous paid time off

Tuition reimbursement

Onsite gym

Flexible work hours

Qualifications

• At least one year of contact center or banking-related experience.
• Experience in a high-volume call center environment with heavy data entry.
• Ability to maintain professionalism while communicating with customers.

Responsibilities

• Assist customers with the loan application process and product information.
• Utilize communication skills to resolve customer needs.
• Achieve and exceed sales goals and initiatives.

Skills

Bilingual in English and Spanish

Strong written communication skills

Strong verbal communication skills

Education

High school diploma or GED

Job description

Employer Industry: Consumer Financial Services

Why consider this job opportunity:
- Competitive wages with a comprehensive benefits package
- 401(k) savings plan with company match and health/life benefits
- Generous paid time off, including 11 company-paid holidays and 3 weeks of paid parental leave
- Opportunities for professional development, including tuition reimbursement
- Supportive work environment with free snacks/drinks and an onsite gym
- Flexible work hours, including rotating shifts

What to Expect (Job Responsibilities):
- Assist potential and returning customers with the loan application process and product information
- Maintain a professional attitude while communicating with customers and co-workers
- Utilize effective communication skills to understand and resolve customer needs
- Work with multiple computer applications to process customer requests accurately
- Achieve and exceed daily, weekly, and monthly sales goals and initiatives

What is Required (Qualifications):
- High school diploma or GED required
- At least one year of contact center or banking-related experience, particularly in inbound and outbound sales
- Prior experience in a high-volume call center environment with heavy data entry
- Bilingual in English and Spanish
- Strong written and verbal communication skills

How to Stand Out (Preferred Qualifications):
- Experience in customer service roles, particularly those with a sales focus
- Familiarity with compliance and regulatory policies in the financial services industry
- Proven problem-solving and organizational skills
- Ability to adapt to a fast-paced and changing work environment
- Dependable and trustworthy work ethic

#ConsumerFinancialServices #CustomerService #CareerGrowth #CompetitiveBenefits #BilingualOpportunities

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