Bi-Lingual Customer Care Central Sales Specialist (Remote)

Purpose Financial; Greenville (SC); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company in Consumer Financial Services is seeking a customer service representative to assist with the loan application process and ensure customer satisfaction. This role offers competitive wages, comprehensive benefits, and opportunities for career growth in a dynamic environment that values teamwork and respect.

Benefits

401(k) savings plan with company match

Tuition reimbursement

Generous paid time off including parental leave

Business casual environment

Free parking and onsite amenities like a gym

Qualifications

• At least one year of contact center or bank-related experience preferred.
• Prior experience in a high-volume call center or customer service role.
• Ability to adapt to a fast-paced environment.

Responsibilities

• Assist customers with the loan application process and resolve issues.
• Maintain a professional attitude while communicating with customers.
• Follow corporate policies to ensure compliance with industry standards.

Skills

Bilingual in English and Spanish

Strong written and verbal communication skills

Strong problem-solving abilities

Time management skills

Education

High school diploma or GED

Job description

Employer Industry: Consumer Financial Services

Why consider this job opportunity:
- Competitive wages with comprehensive health and life benefits
- 401(k) savings plan with company match and tuition reimbursement
- Generous paid time off, including 3 weeks of parental leave and 11 paid holidays
- Business casual environment with free parking and onsite amenities like a gym and snacks
- Opportunity to work in a dynamic, fast-paced environment with a focus on customer satisfaction
- Potential for career growth within a company that values mutual respect and teamwork

What to Expect (Job Responsibilities):
- Assist customers with the loan application process and provide product information
- Resolve customer issues and submit applications accurately and efficiently
- Maintain a professional attitude while communicating with customers and coworkers
- Work with multiple computer programs to meet operational goals
- Follow corporate policies and procedures to ensure compliance with industry standards

What is Required (Qualifications):
- High school diploma or GED required
- At least one year of contact center or bank-related experience in outbound and inbound sales preferred
- Prior experience in a high-volume call center or customer service role
- Bilingual in English and Spanish is required
- Strong written and verbal communication skills with the ability to adapt to a fast-paced environment

How to Stand Out (Preferred Qualifications):
- Experience in a contact center focused position
- Proven ability to handle heavy phone volume and data entry
- Familiarity with compliance and regulatory policies governing financial services
- Skills in building and maintaining professional relationships with customers
- Strong problem-solving abilities and time management skills

#ConsumerFinancialServices #CustomerService #CallCenter #CareerGrowth #BilingualOpportunities

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