Customer Support Specialist - Promotional Products

Nassau Candy Distributors, Inc.; Hicksville (NY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AFLAC & pet insurance

Paid vacation

Employee discounts

Business casual dress

Job summary

NC Custom, the promotional products arm of Nassau Candy, is seeking a Customer Support Specialist in Hicksville, NY for an in-person role. This is a fast-paced position supporting distributor networks with product information, order management, and issue resolution.

We offer a collaborative environment that works closely with production and outside sales teams, with a focus on accuracy, timely follow-ups, and exceptional service.

Qualifications

• Customer support, client services, or inside sales experience (manufacturing/distribution a plus).
• Strong computer skills: updating accounts, tracking calls, accurate record-keeping.
• Detail-oriented with excellent follow-up and communication skills (phone/email).
• Time management and prioritization in a fast-paced environment.
• Customer-first approach with problem-solving and listening skills.
• Comfortable working cross-functionally under deadlines.

Responsibilities

• Manage calls & emails: order status, tracking, production questions
• Provide quotes: product, freight, and program pricing
• Follow up on large repeat orders, samples, and sales initiatives
• Support Outside Sales with administrative tasks
• Work with production teams on order updates & custom projects

Skills

Customer support

Communication skills

Time management

Prioritization

Detail orientation

Cross-functional collaboration

Job description

Who We Are

Join Our Team at NC Custom! Customer Support Specialist

Hicksville, NY | On-site

NC Custom — The Promotional Products Arm Of Nassau Candy — Is a Top 40 ASI Supplier And The Industry’s Leading Diversified Manufacturer, Offering Over 3,000 Products Across Confectionery | Mints | Chocolate | Hard Goods | Health & Beauty | Wellness | Premium Apparel | Soft Goods

With 50+ years of award-winning experience, we proudly service distributors nationwide.

At NC Custom, We Make Cool Stuff!

The Opportunity

We’re looking for a Customer Support Specialist to support our distributor network with product info, order management, and resolutions that keep our customers happy.

What You’ll Do

• Manage calls & emails: order status, tracking, production questions
• Provide quotes: product, freight, and program pricing
• Follow up on large repeat orders, samples, and sales initiatives
• Support Outside Sales with administrative tasks
• Work with production teams on order updates & custom projects

What You Bring

• Customer support, client services, or inside sales experience (manufacturing/distribution a plus)
• Strong computer skills: updating accounts, tracking calls, accurate record-keeping
• Detail-oriented with excellent follow-up and communication skills (phone/email)
• Time management and prioritization in a fast-paced environment
• Customer-first approach with problem-solving and listening skills
• Comfortable working cross-functionally under deadlines

Perks & Benefits

• Competitive Pay + Annual Reviews
• Medical, Dental, Vision, AFLAC & Pet Insurance
• Paid Vacation, PTO & Holidays
• Employee Discounts
• Business casual dress
• And more…

Why Join NC Custom?

This is your chance to grow your career with a thriving, well-established Long Island company.

This is an in-person position located in Hicksville, NY.

We are an Equal Opportunity Employer.