Customer Support Specialist - Promotional Products

Nassau Candy; Hicksville (NY); Vor Ort; USD 32.000 - 34.000; Vollzeit

Zusammenfassung

Nassau Candy’s NC Custom division is seeking a Customer Support Specialist to assist our distributor network with product information, order management, and issue resolution in Hicksville, NY. This in-person role requires experience in customer support or inside sales, strong communication, and detail-oriented records.

You will coordinate with production teams, provide quotes, and help growth initiatives while keeping customers satisfied.

Qualifikationen

• Experience in customer support, client services, or inside sales.
• Strong computer skills with accurate record-keeping.
• Excellent follow-up and communication by phone or email.
• Ability to manage time and prioritize in a fast-paced environment.
• Customer-first approach with problem-solving and listening skills.

Aufgaben

• Manage calls and emails: order status, tracking, production questions.
• Provide quotes: product, freight, and program pricing.
• Follow up on large repeat orders, samples, and sales initiatives.
• Support Outside Sales with administrative tasks.
• Work with production teams on order updates and custom projects.

Kenntnisse

Customer service

Communication

Time management

Cross-functional collaboration

Tools

CRM software

Jobbeschreibung

Customer Support Specialist - Promotional Products

Full Time Hicksville, NY, US

Salary Range: $23.00 To $25.00 Hourly

Who We Are

NC Custom — the promotional products arm of Nassau Candy — is a Top 40 ASI Supplier and the industry’s leading diversified manufacturer, offering over3,000 products across:
Confectionery | Mints | Chocolate | Hard Goods | Health & Beauty | Wellness | Premium Apparel | Soft Goods

With50+ years of award-winning experience, we proudly service distributors nationwide.
At NC Custom, We Make Cool Stuff!

The Opportunity

We’re looking for a Customer Support Specialist to support our distributor network with product info, order management, and resolutions that keep our customers happy.

What You’ll Do:

• Manage calls & emails: order status, tracking, production questions
• Provide quotes: product, freight, and program pricing
• Follow up on large repeat orders, samples, and sales initiatives
• Support Outside Sales with administrative tasks
• Work with production teams on order updates & custom projects

What You Bring

• Customer support, client services, or inside sales experience (manufacturing/distribution a plus)
• Strong computer skills: updating accounts, tracking calls, accurate record-keeping
• Detail-oriented with excellent follow-up and communication skills (phone/email)
• Time management and prioritization in a fast-paced environment
• Customer-first approach with problem-solving and listening skills
• Comfortable working cross-functionally under deadlines

This is your chance to grow your career with a thriving, well-established Long Island company.

This is an in-person position located in Hicksville, NY.

We are an Equal Opportunity Employer.