Customer Support Specialist - Inbound Queries & Billing

Kedia Corporation; Mount Pleasant (SC); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading global service company located in Mount Pleasant, SC, seeks a Customer Service Representative. In this role, you will engage with customers to provide detailed information about products and services, ensuring their concerns are addressed promptly and professionally. Candidates should possess excellent communication skills and a strong desire to help others. Join us in a fast-paced and innovative environment where your personal and professional growth is prioritized!

Qualifications

• Ability to effectively communicate in writing and verbally.
• Knowledge of customer service principles and processes.
• Proficient in technology used in customer service.

Responsibilities

• Provide information about products or services to customers.
• Keep records of customer interactions and transactions.
• Resolve customer complaints by exchanging merchandise or refunding money.

Skills

Active Listening

Service Orientation

Communication

Problem Sensitivity

Tools

Contact center software

CRM software

Spreadsheet software

Job description

A leading global service company located in Mount Pleasant, SC, seeks a Customer Service Representative. In this role, you will engage with customers to provide detailed information about products and services, ensuring their concerns are addressed promptly and professionally. Candidates should possess excellent communication skills and a strong desire to help others. Join us in a fast-paced and innovative environment where your personal and professional growth is prioritized!