Customer Support Specialist — Phone, Chat & Email

Remote Freelance; United States; Remote; USD 22,000 - 39,000; Full time

Job summary

Remote Freelance is seeking friendly Customer Service Agents to join our growing online tire and wheel retailer team. You will assist customers via phone, live chat, and email, bringing energy and a positive attitude to every interaction while staying professional and solution-focused.

Ideal candidates have experience handling high volumes of calls, excellent phone etiquette and written communication, and are comfortable using Zendesk and Slack.

Qualifications

• Experience handling a high volume of customer calls.
• Excellent phone etiquette and written communication skills.
• Positive, customer-first mindset with a solution-focused approach.

Responsibilities

• Assist customers via phone, live chat, and email.
• Provide friendly, professional support and resolve issues.
• Maintain accurate records in the ticketing system.

Skills

High-volume call handling

Excellent phone etiquette

Written communication

Tools

Zendesk

Slack

Job description

Remote Freelance is seeking friendly Customer Service Agents to join our growing online tire and wheel retailer team. You will assist customers via phone, live chat, and email, bringing energy and a positive attitude to every interaction while staying professional and solution-focused.

Ideal candidates have experience handling high volumes of calls, excellent phone etiquette and written communication, and are comfortable using Zendesk and Slack.