Customer Support Specialist – Pharmacy Tech

Jobs for Humanity; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Jobs for Humanity is seeking a dedicated, empathetic Customer Service professional to join our Bronxville team. You will be the voice of our customers, delivering exceptional support across email, chat, and phone channels, handling inquiries from start to finish, and guiding customers through issues with professionalism and care.

You will collaborate with Operations, Product, and other departments to resolve complex concerns, contribute to knowledge articles, and help improve processes.

Qualifications

• Exceptional written and verbal communication skills.
• Strong attention to detail and the ability to identify issues others may overlook.
• Ability to manage high volumes of customer interactions professionally.
• Proficiency with Word, Excel, PowerPoint, and Outlook.
• Must complete required training and certifications before handling live cases.
• Bachelor’s degree preferred; GED acceptable.

Responsibilities

• Provide customer support via email, chat, and phone with professionalism and empathy.
• Resolve inquiries from start to finish while maintaining high quality and satisfaction.
• Respond promptly to customer concerns and guide them confidently.
• Manage multiple interactions with accuracy and attention to detail.
• Identify recurring issues and propose improvements to enhance experience.
• Share customer feedback with internal teams to drive improvements.
• Contribute to knowledge articles and self-service resources.
• Collaborate with Operations, Product, and other departments to resolve escalated issues and improve processes.
• Clearly communicate customer feedback to internal teams and act as the voice of the customer.
• Adopt new tools and processes quickly and participate in testing and deployment.
• Own your work and seek ways to improve efficiency and satisfaction.
• Support a culture of innovation, collaboration, and continuous learning.
• Maintain detailed records of all customer interactions and resolutions.

Skills

Written communication

Verbal communication

Empathy

Attention to detail

Resilience

Organizational skills

Multitasking

Collaboration

Problem solving

Calm under pressure

Education

GED or high school diploma

Bachelor’s degree preferred

Tools

Word

Excel

PowerPoint

Outlook

Job description

Jobs for Humanity is seeking a dedicated, empathetic Customer Service professional to join our Bronxville team. You will be the voice of our customers, delivering exceptional support across email, chat, and phone channels, handling inquiries from start to finish, and guiding customers through issues with professionalism and care.

You will collaborate with Operations, Product, and other departments to resolve complex concerns, contribute to knowledge articles, and help improve processes.