Customer Support Specialist: Legendary Service & Growth

Uline Inc.; Kenosha (WI); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% employer match

Paid holidays

Paid time off

Tuition assistance

Cafe on-site

Fitness center on-site

Modern facilities

Job summary

Uline in Kenosha, WI is seeking a Customer Support Specialist to build relationships, provide solutions and deliver legendary service. You will process orders, answer questions via phone, email and chat, and help customers navigate our website.

This on-site role offers hands-on training, growth opportunities and a benefits package including health insurance, 401(k) with company match, paid holidays and tuition assistance. Join a family-owned leader in shipping and packaging materials.

Qualifications

• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus; training provided.
• High school diploma or equivalent; bachelor's degree preferred.

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Problem-solving

Listening

Communication

Customer service

Education

High school diploma or equivalent

Bachelor's degree

Job description

Uline in Kenosha, WI is seeking a Customer Support Specialist to build relationships, provide solutions and deliver legendary service. You will process orders, answer questions via phone, email and chat, and help customers navigate our website.

This on-site role offers hands-on training, growth opportunities and a benefits package including health insurance, 401(k) with company match, paid holidays and tuition assistance. Join a family-owned leader in shipping and packaging materials.