Customer Support Specialist: Inbound Chat & Calls

Wayfair; Lincoln (NE); Remote; USD 20,664 - 28,929; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Paid parental leave

Employee discounts

Growth opportunities

Job summary

Wayfair in Nebraska, USA, is seeking a Customer Service representative to handle inbound calls, chats, and emails. The role emphasizes reliability, high-volume contact handling, empathy, and problem solving to ensure customer satisfaction.

The position requires a Bachelor's degree, Windows experience, and completion of mandatory training. Benefits include health insurance, 401(k), paid time off, and employee discounts.

Qualifications

• Must be 18 years of age or older.
• Bachelor's Degree or higher.
• Experience running within Windows operating systems or equivalent.
• Training is 100% mandatory; punctuality is required during the first weeks.
• Certified applicants may be required to pass the evaluation to continue with interview.

Responsibilities

• Demonstrates reliability: attendance and commitment to full shift.
• Handles an excessive volume of contacts: anticipate 50-60 calls per shift.
• Meets performance bar: strive to exceed purchaser delight and customer support metrics.
• Engages clients: inbound phone, chat, or email.
• Listens actively and shows empathy to resolve problems quickly and precisely.
• De-escalates consumer concerns and manages expectations professionally.
• Problem-solve with autonomy to find the right solution.
• Multitasks across browsers, tabs, devices to answer questions quickly.
• Escalates systemic problems and shares insights with leadership.

Job description

Wayfair in Nebraska, USA, is seeking a Customer Service representative to handle inbound calls, chats, and emails. The role emphasizes reliability, high-volume contact handling, empathy, and problem solving to ensure customer satisfaction.

The position requires a Bachelor's degree, Windows experience, and completion of mandatory training. Benefits include health insurance, 401(k), paid time off, and employee discounts.