Remote Customer Service Consultant - Fast First-Contact Resolution

Wayfair; Carson City (NV); Remote; USD 22,730 - 32,373; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

401(k) with company match

Paid time off from day one

7 federal holidays and 1 floating day

Parental leave options

Training reimbursement

Volunteer days with paid time off

Job summary

Wayfair is seeking a Customer Service Consultant to join our remote team in Nevada. You will handle 50-60 calls per shift, assist customers via phone, chat, and email, and aim for first-contact resolution while maintaining professionalism.

Requirements include a high school diploma or GED (Bachelor’s preferred), reliable broadband, and strong communication skills. We offer comprehensive benefits, 401(k) with match, PTO from day one, and paid holidays.

Qualifications

• High-school diploma or GED; bachelor’s degree preferred.
• Reliable broadband with wired modem.
• Ability to handle high volume of contacts without scripts.

Responsibilities

• Attend and complete every shift; proactive communication.
• Handle 50–60 calls per shift in a fast-paced environment.
• Exceed customer satisfaction and performance targets.

Skills

Strong communication skills

Multitasking

Reliability & attendance

Problem solving

Education

High-school diploma/GED

Bachelor’s degree preferred

Tools

Windows OS

Internal tools

Job description

Wayfair is seeking a Customer Service Consultant to join our remote team in Nevada. You will handle 50-60 calls per shift, assist customers via phone, chat, and email, and aim for first-contact resolution while maintaining professionalism.

Requirements include a high school diploma or GED (Bachelor’s preferred), reliable broadband, and strong communication skills. We offer comprehensive benefits, 401(k) with match, PTO from day one, and paid holidays.