Customer Care Specialist: Fast-Paced Support

Wayfair; Tallahassee (FL); Remote; USD 23,866 - 33,992; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) with company match

Paid time off

Holiday leave

Parental leave

Tuition reimbursement

Employee discounts

Volunteer day

Career development

Job summary

Wayfair is hiring a Customer Service Representative in Florida to provide first‑class support via phone, chat, and email. The role requires a Bachelor’s degree or higher and the ability to handle a high volume of inquiries with empathy and clear communication.

You will work on shipping questions, damages, returns, replacements, and order notifications, while meeting performance metrics and completing mandatory training. On-site with comprehensive benefits and career growth opportunities.

Qualifications

• Must be 18+ years old.
• High school diploma or GED; college degree preferred.
• Ability to run Windows-based software and navigate multiple applications.
• Strong verbal communication skills in English.
• Willingness to complete 3 weeks of training.
• Eligible to pass a candidate evaluation test if required.

Responsibilities

• Provide first-class customer service via phone, chat, and email without scripted responses.
• Assist customers with shipping questions, damages, returns, replacements, meeting services, and order notifications.
• Handle a high volume of contacts, averaging 50–60 calls per shift in a fast-paced environment.
• Maintain reliability and attendance for every scheduled shift.
• Exceed performance metrics related to customer satisfaction and assigned objectives.
• Engage customers with empathy, active listening, and effective de-escalation techniques.
• Solve problems using autonomy and analytical thinking rather than scripts.
• Multitask by managing multiple browsers, tabs, and tools to resolve inquiries.
• Escalate systemic issues and provide feedback to leadership for improvement.

Skills

Verbal communication

Empathy

Analytical thinking

Multitasking

Education

High school diploma/GED

Bachelor's degree

Tools

Windows OS

Job description

Wayfair is hiring a Customer Service Representative in Florida to provide first‑class support via phone, chat, and email. The role requires a Bachelor’s degree or higher and the ability to handle a high volume of inquiries with empathy and clear communication.

You will work on shipping questions, damages, returns, replacements, and order notifications, while meeting performance metrics and completing mandatory training. On-site with comprehensive benefits and career growth opportunities.